Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

41% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (386) , Customer Service Representative (197) , Residential Sales Representative (177) , Small Business Sales Representative (136) , Sales Associate (104) , Sales (101) , Technician (97) , Installation Technician (91) , Account Manager (73) , Solutions Advisor (69) , Manager (67) , Emergency Dispatch Operator (65) , Inside Sales Representative (59) , Sales Manager (57) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and genuinely hard" ((in 395 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 367 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 195 reviews)); "Only thing that’s good was the work from home" ((in 128 reviews)); "Good money if you want to work 7 days a week and getting micro manage and not that good of a commission ." ((in 115 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 378 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 177 reviews)); "No training (sink or swim)" ((in 170 reviews)); "All the managers do is play around in each other offices and always claiming they are in a meeting or on a conference call." ((in 153 reviews)); "No work life balance if you're sick you basically have to die at work or be fired." ((in 106 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

What are the top reviewed ADT locations?

Jacksonville , Boca Raton , Irving , Knoxville , Wichita , Houston , Atlanta , Dallas , Indianapolis , Aurora , Rochester , New York , Orlando , Los Angeles , Chicago , Austin , Tampa , Kansas City , San Antonio , San Diego , Denver , Springfield , Chatsworth , Phoenix , Las Vegas , Miami , Charlotte , Anaheim , Fort Worth , Memphis

ADT reviews

3.0

41% would recommend to a friend

(3,463 total reviews)

Jim DeVries

48% approve of CEO

34% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.3

Compensation and benefits

2.9

Work/Life balance

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 3,463 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Jan 24, 2018

100% commission, HUGE territory, Office Politics Residential SALES position

Residential sales representative

Recommend

CEO approval

Business Outlook

Pros

modest paid training stipend allowance

Cons

100% commission, ... mostly ALL evenings and weekends -- lucky if not 7 days/ week -- always worrying about 'the Hustle' HUGE territory, (i put 95kms on SUV in 9 mos!! + $4000 407 bills every half year just to save time -- because Time was Money!) Office Politics -- if you do not bring in 'Self-generated contracts' on order of 8-10 per month then you are LOCKED out of getting company leads... which you are PROMISED in job interviewing etc..... and unless you are willing to bank YEARS to build up your clientele base to weather this -- OR go door-knocking MANY hours every day (which they are now on the News about BANNING Door-to-door sales of ANY KIND!!!!) Slooooooooow to Respond to competitive Marketplace -- Did NOT react to outside HUGE competitive factors, like a MAJOR New competitor player entering Consumer Marketk Sloooooooow, Archaic AS 400 computer system for Quoting... and 'time is $$' to a 100% commission salesperson!!! Management bickers with each other ... and it's HIGH PRESSURE all the time. Offers Benefits -- 70/30 mix and it's expensive to pay in to. Car allowance was less than $100/ month ... for EVERYTHING... car lease, maintenance, repairs, gas, etc... The month i had to PAY to go to work is when I gave my notice!!! Average cost $800/ month in gas + $500/ mo 407 charges + Repairs and I didn't even have a car payment to worry about!!!

1.0

Jan 13, 2019

Pathetic and frustrating

Residential sales

Recommend

CEO approval

Business Outlook

Pros

Only one: great health plan, otherwise avoid this company at all costs, do not work here unless you are a consummate masochist and have no self respect whatsoever.

Cons

Unprofessionalism, incompetence, malicious, juvenile and just plain stupid. The HR is more interested in making sure their clothes match their shoes, managers don’t have any skills, payroll is run by chimpanzees....and if you complain about it they tell you to control your bad attitude and that you are being hostile and aggressive. There was hardly a pay where there was not a mistake. Installers are a joke and if they don’t feel like making the installation they simply don’t and the sales person gets the chargeback. No accountability whatsoever

ADT Response

7y

We regret to hear about your experience and appreciate you voicing your concern. We encourage all employees to discuss these situations with upper-level management and Human Resources. Our employee's happiness and commitment to safety is of utmost importance.

1.0

Oct 9, 2014

Absolutely awful. Zero professionalism and riddled with bullying.

Administrative

Recommend

CEO approval

Business Outlook

Pros

I can't think of anything good. All the good people are leaving in the next couple months.

Cons

Pay is bad (~$15/hr). There are no raises. Only one person per year gets a raise and it's the one who has a questionable relationship with the boss. No opportunity for advancement. Boss is a bully who takes orders from his employee. Whole office is old ladies just waiting for retirement, but nobody enjoys their days there. Completely toxic environment.

Viewing 3253 - 3255 of 3,463 Reviews

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Reviews by job title

100% commission, HUGE territory, Office Politics Residential SALES position

Pathetic and frustrating

Absolutely awful. Zero professionalism and riddled with bullying.

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