Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

41% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (386) , Customer Service Representative (197) , Residential Sales Representative (177) , Small Business Sales Representative (136) , Sales Associate (104) , Sales (101) , Technician (97) , Installation Technician (91) , Account Manager (73) , Solutions Advisor (69) , Manager (67) , Emergency Dispatch Operator (65) , Inside Sales Representative (59) , Sales Manager (57) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 393 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 383 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 195 reviews)); "Work from home life is good" ((in 127 reviews)); "Good money if you want to work 7 days a week and getting micro manage and not that good of a commission ." ((in 114 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 378 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 180 reviews)); "No training (sink or swim)" ((in 171 reviews)); "All the managers do is play around in each other offices and always claiming they are in a meeting or on a conference call." ((in 150 reviews)); "horrible upper management." ((in 110 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

What are the top reviewed ADT locations?

Jacksonville , Boca Raton , Irving , Knoxville , Wichita , Houston , Atlanta , Dallas , Indianapolis , Aurora , Rochester , New York , Orlando , Los Angeles , Chicago , Austin , Tampa , Kansas City , San Antonio , San Diego , Denver , Springfield , Chatsworth , Phoenix , Las Vegas , Miami , Charlotte , Anaheim , Fort Worth , Memphis

ADT reviews

3.0

41% would recommend to a friend

(3,463 total reviews)

Jim DeVries

48% approve of CEO

34% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.3

Compensation and benefits

2.9

Work/Life balance

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 3,463 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Aug 6, 2013

Discontent, frustrated

Residential sales representative

Recommend

CEO approval

Business Outlook

Pros

Great flexibility, little micro management- at least with my managers, ok benefits

Cons

Can be very stressful, no floor to work from, terrible vacation pay

1.0

Aug 2, 2013

Security Solutions is a joke!

Territory sales representative

Recommend

CEO approval

Business Outlook

Pros

They make you think the job duties are extremly different in the begining with false promises of salary and quick advancement but really you knock on about 50 doors or more a day for 8 hours a day

Cons

They don't pay for your gas, its all cold leads, and if you bring concerns up to management they become extremely defensive and rude and have a very condescending attitude. I was literally insulted several times while attempting to have an adult conversation. For example I was told that I will never be successful in life because I am a miserable person who chooses to turn down and opportunity to make more money that I will ever make in my life( which is not true in an stretch of the imagination) And I will never get anywhere in life because I am obviously a quitter and always will be.

3.0

Jul 29, 2013

Love what I do but not the company.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

With persistance you can learn a variety of good customer service skills. There is rarely a dull moment.

Cons

Lacidaisical management, inconsistant application of policies, and inadequate training. If you are looking for a career thisis not the company unless you habe a degree. Actual experience counts for nothing with this company's management.

Viewing 3268 - 3270 of 3,463 Reviews

Jobs at ADT

Customer Service Dispatcher (Job ID 3016427)

Team Manager Existing Customer Operations (Job ID 3020881)

Low Voltage Technician

Supply Chain Coordinator

ADT

ADT reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Discontent, frustrated

Security Solutions is a joke!

Love what I do but not the company.

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