Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

41% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (386) , Customer Service Representative (197) , Residential Sales Representative (177) , Small Business Sales Representative (136) , Sales Associate (104) , Sales (101) , Technician (96) , Installation Technician (91) , Account Manager (73) , Solutions Advisor (69) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (57) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 400 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 360 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 190 reviews)); "Work from home life is good" ((in 127 reviews)); "Good money if you are good at upselling" ((in 108 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 382 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 181 reviews)); "No training (sink or swim)" ((in 169 reviews)); "The managers have no.formal" ((in 152 reviews)); "horrible upper management." ((in 112 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

What are the top reviewed ADT locations?

Jacksonville , Boca Raton , Irving , Knoxville , Wichita , Houston , Atlanta , Dallas , Indianapolis , Aurora , Rochester , New York , Orlando , Los Angeles , Chicago , Austin , Tampa , Kansas City , San Antonio , San Diego , Denver , Springfield , Chatsworth , Phoenix , Las Vegas , Miami , Charlotte , Fort Worth , Memphis , Nashville

ADT reviews

3.0

41% would recommend to a friend

(3,459 total reviews)

Jim DeVries

48% approve of CEO

34% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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ADT has an employee rating of 3.0 out of 5 stars, based on 3,459 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

3K reviews

3.0

Mar 6, 2018

ADT kind of sucks

Sales

Recommend

CEO approval

Business Outlook

Pros

They have good benefits and that's about it.

Cons

They have horrible tech service most times. Management is nonexistent most times. Your commission can be gone by a bad technician. Not much help from management at all.

ADT Response

8y

Thank you for leaving an honest review about ADT's management. We strive to provide our employees with an environment where they feel heard. If you would be interested in providing us more information related to your concern, please email Glassdoor@ADT.com with your name/location and a description of your concern. We would like to try and be of further assistance.

2.0

Jul 19, 2017

Sales Representative

Sales representative

Recommend

CEO approval

Business Outlook

Pros

You are your own boss and can manage your own time in most cases.

Cons

No base Salary. Depending on what is going on you may not make a red penny no matter how hard you work. It all depend on your assigned area. Etc

1.0

Apr 3, 2017

Layoffs Just Beginning

It network engineer

Recommend

CEO approval

Business Outlook

Pros

During my time of employment, I liked my job and I really don't have any seriously bad things to say. However, it always concerned me that the company would gain 1 million new customers a year AND lose 1 million current customers a year. Not sure how long company will last at that rate of customer dissatisfaction

Cons

Layoffs are beginning now that the company has merged with ProtectionOne. I was in the first round of layoffs with absolutely no indication this would happen and AFTER I was told there would be no layoffs (I know, typical lie from a company after a merger). Left with nothing and was laid off over the telephone. Was told I would get a small severance of which I have yet to see anything. I have contacted company over and over and they will not return calls. They basically screwed over 200 people big-time and have left many of us financially in serious trouble. I know layoffs happen -- it's happened to me before in my industry -- but I've never had a company conduct layoffs in such a shoddy fashion and offering zero support after. Not cool.

ADT Response

9y

We are very sorry to hear of your negative experience. If you would be interested in providing us more information related to your concern, please email recruiting@ADT.com with your name/location and a description of your concern. We would like to try and be of further assistance.

Viewing 25 - 27 of 3,459 Reviews

Jobs at ADT

Customer Service Dispatcher

Remote Collections Specialist

Customer Service/Call Center Representative

Security Patrol Officer

ADT

ADT reviews

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ADT kind of sucks

Sales Representative

Layoffs Just Beginning

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