AHEAD reviews

4.2

86% would recommend to a friend

(871 total reviews)
avatar

Daniel Adamany

91% approve of CEO

83% positive business outlook

AHEAD has an employee rating of 4.2 out of 5 stars, based on 871 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The AHEAD employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

871 reviews
2.0
Jan 15, 2024

Meh

Recommend
CEO approval
Business Outlook

Pros

None. Came via merger. Left days after year was up and didn't have to return bonus.

Cons

Dishonesty, childishness and incompetence run rampant.

4.0
Sep 1, 2023
Recommend
CEO approval
Business Outlook

Pros

The team is exceptional and higher-level leadership is solid. The environment is fast-paced with a strong focus on customer satisfaction. Compensation and benefits are competitive, and there are plenty of opportunities for both personal and organizational growth. The company culture is generally open, despite a push from leadership to return to the office—which seems more like a traditionalist move from the PE firm. Every department is committed to problem-solving and views customers as partners, not just transactions. You are paid well enough to deal with the cons. But one must be transparent.

Cons

The new private equity firm seems more interested in short-term gains than long-term stability, setting unrealistically high sales targets in their first year that have impacted both customer and support teams. I've observed similar practices at other companies they've invested in. While AHEAD was in a solid position and could've used some streamlining, the focus should be on heeding the advice of those with longstanding experience in services and tech. Also, the leadership often throws around terms like "family," which feels disingenuous given the circumstances. They overexposed themselves and made everyone else pay for their decision. In typical corporate "share holder" fashion. Too bad.

3.0
Aug 23, 2023
Recommend
CEO approval
Business Outlook

Pros

-easily negotiated pay -benefits are great -sign on bonus -was able to use my PTO immediately -helpful co-workers -mostly everyone is very nice and easy to work with

Cons

-micromanaged -phones being #1 priority -off shore team creating further issues with end user (customer) -not enough agents on the lines that need them -feel kind of rushed when working on projects and other things outside of calls -lack of communication -transition process from contractor to full time was a total nightmare -kinda shady how they work with contractors

Viewing 103 - 105 of 871 Reviews

Glassdoor has 894 AHEAD reviews submitted anonymously by AHEAD employees. Read employee reviews and ratings on Glassdoor to decide if AHEAD is right for you.