AMS reviews

3.5

61% would recommend to a friend

(2,860 total reviews)
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Gordon Stuart

62% approve of CEO

48% positive business outlook

AMS has an employee rating of 3.5 out of 5 stars, based on 2,860 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AMS employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

3K reviews
1.0
Jul 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Paid time off is competitive for the market; Well-known brands make working for AMS unique

Cons

Promotions are quite frequently based on "who's been here the longest" and how popular someone is. Based on how many "awards" someone receives at the yearly company holiday party, you can tell who will be promoted next year (ex. "Most AMS spirit," "Most likely to be CEO," etc.) Raises and bonuses are almost non-existent, especially if someone comes through the Foundation Program - Employees that go through the Foundations Program will likely wait at least 2 years before being considered for a promotion even though many of them will be doing the job of a lead sourcing specialist at the sourcing specialist pay grade. AMS Cleveland employees did not receive a yearly bonus for 2015. Gossip and corporate politics run rampant even at the management level, there is an open environment so there are a lot of whispers, texts, booking of meeting rooms to talk about other people's performance, personal matters, annoyances, etc. Management frequently confides in direct reports on their team regarding their other direct report's performance and things that "annoy" them - not professional. Retaliation is a very real thing at AMS so most of this actiivity goes unreported. HR and senior level management is a bit of a joke, nothing is confidential and when you report misconduct that has occurred at the management level, do so with caution as you will likely be shunned or outcast. Things that are said to stay confidential behind closed doors are often shared. Strong accounts have pulled out. People are leaving in flocks. No attempt to keep the good people. Little to no focus on diversity and inclusion. Differences in work/life balance flexibility by account. On some accounts, salaried exempt employees are required to work strict hours but sometimes asked to stay late, come in early, or work through lunch (if account gets busy or if there is an account or AMS related meeting) and are not allowed to flex their time to accommodate those requests. No OT in those circumstances either.

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AMS Response
9y
As HRD, your comments about confidentiality concern me. Please do make contact at Ruth.smyth@alexmann.com if you would like to discuss your views in confidence
1.0
Jul 3, 2016

Is this a real company?

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible work life balance. Most of the people are friendly and willing to help you. Good vacation time off and decent benefits.

Cons

The lack of professionalism and structure is truly appalling. Makes me question if this is even a real company? Everyone is leaving and I think my time will come soon. Management appears nice and but they will feed you lies and tell you what you want to hear. They are only out for themselves.

1.0
Jun 29, 2016
Recommend
CEO approval
Business Outlook

Pros

Decent PTO (some have more, some have less). There is very flexible working environment, and good people to work with. It is a good place to start and learn about recruitment. Good exposure to various accounts and industries.

Cons

There is a very big difference between the overall values of the company, and the ones that Cleveland upholds. In Cleveland, they're only wall decorations. This place is run by incompetent middle/upper micromanagement who are only interested in the bottom line, not the welfare or advancement of their employees. There are very few promotions a year, no raises and no bonuses, despite your hard work. Also, a large, LARGE number of people have left this place. But, management will not address it, and it is causing tension and uneasiness. In fact, employees are not allowed to talk about that, and those who put in their two weeks are SHUNNED by management. There is little support, and no accountability for managers who bring no value to the company or their teams. Other than approving PTO, they really take up space. Meanwhile, salaries are stagnant. There is NO transparency, and lots of whispering in the office. CSMs gamble with people's careers by not giving them heads up on changes in their accounts, selling employees on a "shared service" model that is a complete joke. In reality, you CANNOT be in charge of your career, because you are constantly redeployed into another crappy account, which means another onboarding process, and so on and so forth. Furthermore, team leads, with the exception of a very few, are being trained to continue this vicious cycle of a clique-based reward system. Where is HR in all this, you ask? This is a two-person operation, and they do NOTHING to regulate the lack of diversity and salary inequality. Unfortunately, AMS Cleveland is very far behind from their counterparts in the UK, in all aspects.

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AMS Response
9y
There are a number of comments in your post that concern me. If you would be willing to share, please do reach out in confidence to discuss your views. Ruth Smyth, HR Director ruth.smyth@alexmann.com
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