Is APL a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at APL have rated their employer with 3.1 out of 5 stars in 37 Glassdoor reviews. This is a lower than average score with the overall rating of APL employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at APL now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at APL .

Does APL pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at APL with 4.0 out of 5 stars based on 37 anonymously submitted employee reviews. This is 13.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at APL.

What are the top reviewed jobs at APL?

Customer Service Representative (29) , Manager (17) , Analyst (12) , Account Manager (7) , Financial Analyst (7) , Sales Support Representative (7) , Customer Service (6) , Project Manager (6) , Finance Analyst (5) , Intern (5) , Sales Support Specialist (5) , Customer Service Representative (CSR) (4) , Director (4) , Senior Financial Analyst (4) , Senior Specialist (4)

What are the pros of working at APL according to real employee reviews?

"APL has really good benefits" ((in 47 reviews)); "Great people and loved the fact I worked part time" ((in 34 reviews)); "Pay is good" ((in 29 reviews)); "flexible , good colleagues" ((in 24 reviews)); "Competitive salaries and receptive to impactful ideas from employees." ((in 17 reviews))

What are the cons of working at APL according to real employee reviews?

"Management has no idea how to manage." ((in 18 reviews)); "Account managers were terrible." ((in 8 reviews)); "Poor leadership and teamwork." ((in 7 reviews)); "Poor upper management, no direction from Senior level management, does not care about people" ((in 6 reviews)); "long hours and boss don't really appreciate your work" ((in 6 reviews))

APL Customer Service (CSR) reviews

3.1

50% would recommend to a friend

(37 total reviews)

Nicolas Sartini

28% approve of CEO

27% positive business outlook

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Customer Service (CSR) employees have rated APL with 3.1 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. APL is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

37 reviews

4.0

Aug 20, 2016

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great company to start off your career.

Cons

Management need to stop cutting head count when business is beginning to pick up.

1.0

Aug 3, 2016

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I worked at the Englewood, CO office for over 10 years. The pay & benefits were excellent. My co-workers were some of the best people around. I probably would have stayed with APL a long time if they had not moved to Nashville. Not sure what the Nashville environment is like. Have only heard hearsay.

Cons

Managers were either really good or really bad. The really bad ones knew the right people so they could get away with just about anything & still have a job. But in the end most of them lost their jobs when APL moved from Englewood to Nashville. Also hard to advance or move in the company because again it was who you knew not how qualified you were for a position.

1.0

Jun 21, 2016

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It used to be the best place in the world to work. Great people, great pay, great direct managers and great benefits.

Cons

The company moved to Nashville and all of those great things went out the window. Now a terrible company to work for. Dictatorial managers, half the pay, draconian management methods, terrible morale.

Viewing 25 - 27 of 37 Reviews

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