Is APL a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at APL have rated their employer with 3.1 out of 5 stars in 37 Glassdoor reviews. This is a lower than average score with the overall rating of APL employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at APL now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at APL .

Does APL pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at APL with 4.0 out of 5 stars based on 37 anonymously submitted employee reviews. This is 13.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at APL.

What are the top reviewed jobs at APL?

Customer Service Representative (29) , Manager (17) , Analyst (12) , Account Manager (7) , Financial Analyst (7) , Sales Support Representative (7) , Customer Service (6) , Project Manager (6) , Finance Analyst (5) , Intern (5) , Sales Support Specialist (5) , Customer Service Representative (CSR) (4) , Director (4) , Senior Financial Analyst (4) , Senior Specialist (4)

What are the pros of working at APL according to real employee reviews?

"APL has really good benefits" ((in 47 reviews)); "Great people and loved the fact I worked part time" ((in 34 reviews)); "Pay is good" ((in 29 reviews)); "flexible , good colleagues" ((in 24 reviews)); "Competitive salaries and receptive to impactful ideas from employees." ((in 17 reviews))

What are the cons of working at APL according to real employee reviews?

"Management has no idea how to manage." ((in 18 reviews)); "Account managers were terrible." ((in 8 reviews)); "Poor leadership and teamwork." ((in 7 reviews)); "Poor upper management, no direction from Senior level management, does not care about people" ((in 6 reviews)); "long hours and boss don't really appreciate your work" ((in 6 reviews))

APL Customer Service (CSR) reviews

3.1

50% would recommend to a friend

(37 total reviews)

Nicolas Sartini

28% approve of CEO

27% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (37 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated APL with 3.1 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. APL is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

37 reviews

5.0

May 22, 2016

awsome environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly team lead and manager Awesome team no stress

Cons

Salary not enough hard to get shift

2.0

Feb 17, 2016

Management & HR needs a complete top down revamp

Account manager

Recommend

CEO approval

Business Outlook

Pros

Just a regular company. You will get your salary on time. Benefit of healthcare are available. You can get some decent amount of paid time off.

Cons

Salary is not up to the par with other Liner company worldwide. As the industry is worldwide therefore company to compare the other competitors on the coast.

3.0

Jan 13, 2016

Hectic

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Union Job 37.5 hrs a week seniority based. The schedules are set with weekends off. Things have gotten better but managers need to be changed

Cons

Management has no idea how to manage. Alot of very poor management staff been hired who are literally poorly skilled. Ive been working in the customer service field for a long time and this place is really bad

Viewing 28 - 30 of 37 Reviews

Top companies for "Compensation and Benefits" near you

UPS

3.8★Compensation & Benefits

Total Quality Logistics

4.1★Compensation & Benefits

XPO

3.8★Compensation & Benefits

DHL Express

3.8★Compensation & Benefits

Jobs at APL

Journeyman, 1st (IAM)

Support Manager, Export Documentation

Government Trade Analyst

Sr Business Analyst, Military Projects

Senior Financial Controller

View all Customer Service (CSR) Jobs

APL

APL Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

awsome environment

Management & HR needs a complete top down revamp

Hectic

Top companies for "Compensation and Benefits" near you

Jobs at APL

APL reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

Jobs at APL

APL reviews FAQs