Is ARS-Rescue Rooter a good company to work for as a CSR Agent?

CSR Agent professionals working at ARS-Rescue Rooter have rated their employer with 3.2 out of 5 stars in 60 Glassdoor reviews. This is an average score with the overall rating of ARS-Rescue Rooter employees being 3.2 out of 5 stars. Search open CSR Agent Jobs at ARS-Rescue Rooter now and start preparing for your job interview by browsing frequently asked CSR Agent interview questions at ARS-Rescue Rooter .

Does ARS-Rescue Rooter pay CSR Agent employees well?

CSR Agent professionals rate their compensation and benefits at ARS-Rescue Rooter with 3.5 out of 5 stars based on 60 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about CSR Agent salaries and benefits at ARS-Rescue Rooter .

How happy are CSR Agent professionals working at ARS-Rescue Rooter?

48% of CSR Agent employees at ARS-Rescue Rooter would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. CSR Agent professionals have also rated ARS-Rescue Rooter with a 3.3 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.7 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 104 reviews)); "Benefits are good" ((in 51 reviews)); "Great people and teams that work well remotely" ((in 46 reviews)); "The money is good as long as you can keep your job" ((in 25 reviews)); "Plenty of work and employees were nice" ((in 13 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 68 reviews)); "Long hours and always on call" ((in 42 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 28 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 18 reviews)); "No work life balance to deal" ((in 15 reviews))

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ARS-Rescue Rooter

ARS-Rescue Rooter CSR Agent reviews

3.2

48% would recommend to a friend

(60 total reviews)

Scott Boose

65% approve of CEO

48% positive business outlook

Ratings by category

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Career opportunities

3.0

Diversity & inclusion

2.8

Senior management

2.7

Culture & values

CSR Agent employees have rated ARS-Rescue Rooter with 3.2 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most CSR Agent professionals have a good working experience there. ARS-Rescue Rooter is rated in line with the average (within 1 standard deviation) by CSR Agent professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

60 reviews

5.0

Sep 14, 2022

Employee Review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great benefits and people to work with, great incentives for sales and a fun work environment

Cons

Loud work environment at times and PTO time does not roll over into new year and is use it or lose it

1.0

Aug 18, 2022

Would not go back

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Company culture is toxic and I would not recommend working here

Cons

No room for advancement. Your starting pay is based off how much they like you not your skillset. Men were given higher starting salaries despite having less experience and lacking the ability to do the job.

ARS-Rescue Rooter Response

We are sorry to hear your experience working at ARS has not met your expectations. We would like to speak with you to gain more insight into your work environment. Please contact us at Talent@ars.com to set up a time to talk. Thank you.

1.0

Aug 9, 2022

One word: PROFIT

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

- Commission available - Work from home available - Multiple shift options

Cons

- Rude/condescending management - Micromanaging - No customer service from management - No accountability from management - Little to no training - Poor company values: they do NOT care for customers AT ALL. They prioritize their appointments based off of how much money they are projected to make not who called first, etc.

ARS-Rescue Rooter Response

Thank you for your review, we do value our employees' opinions and input as to their employment with ARS. We would like to get more insight into your current work environment. Please contact us at Talent@ars.com to set up a time to talk.

Viewing 25 - 27 of 60 Reviews

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ARS-Rescue Rooter

ARS-Rescue Rooter CSR Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Employee Review

Would not go back

One word: PROFIT

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