Is ARS-Rescue Rooter a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at ARS-Rescue Rooter have rated their employer with 2.4 out of 5 stars in 21 Glassdoor reviews. This is a lower than average score with the overall rating of ARS-Rescue Rooter employees being 3.2 out of 5 stars. Search open Customer Service Representative CSR Jobs at ARS-Rescue Rooter now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at ARS-Rescue Rooter .

Does ARS-Rescue Rooter pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at ARS-Rescue Rooter with 3.0 out of 5 stars based on 21 anonymously submitted employee reviews. This is 15.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at ARS-Rescue Rooter .

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 105 reviews)); "Great people and teams that work well remotely" ((in 49 reviews)); "Benefits are good" ((in 48 reviews)); "Good money making potential if you're willing to work overtime" ((in 26 reviews)); "Great work environment and people." ((in 11 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 67 reviews)); "Long hours and work weeks" ((in 41 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 23 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 18 reviews)); "The commission is low." ((in 16 reviews))

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ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service Representative CSR reviews

2.4

7% would recommend to a friend

(21 total reviews)

Scott Boose

2% approve of CEO

3% positive business outlook

Ratings by category

3.0

Compensation and benefits

2.6

Work/Life balance

2.6

Career opportunities

2.2

Diversity & inclusion

1.5

Culture & values

1.5

Senior management

Customer Service Representative CSR employees have rated ARS-Rescue Rooter with 2.4 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Customer Service Representative CSR professionals have an average working experience there. ARS-Rescue Rooter is rated 34% below average by Customer Service Representative CSR professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

21 reviews

5.0

Apr 21, 2024

Heating and Cooling Sales Rep

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexible, weekend and part-time available. Bonus were given when exceeding weekly goals. Variety of level of goals.

Cons

Must meet weekly goals or let go after a series of not reaching goals. A lot of walking around / standing at venue, couldn't sit until break time.

ARS-Rescue Rooter Response

9mo

Thank you for sharing your experience. We always strive to support our employees on their career journeys!

1.0

Oct 31, 2023

Avoid ARS Manassas at all costs.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

still trying to think of one.

Cons

If you like nature, you'll love all the drain flies surrounding you during the day in the office. If you like roughing it, the bathrooms are only clogged and over flowing 3 or 4 times every month... if they have toilet paper. And don't worry about parking! You have every right to double park or have someone double park you in the bumper car sized parking lot. And if you get a nail(s) in your tires parking there.. don't worry... ARS makes you pay for the tire /repair yourself... from nails off of their trucks. And ARS honors holidays! By having you work them, usually with notice the day before that you are. Ask about their yearly furlough plan for fun. When asked about either working in Hell or ARS, most would agree at least Hell is warm and the people nicer.

4.0

Oct 11, 2023

It was a fine place to work.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great pay, most of the people who i worked with were great. Lots of in office events.

Cons

No real cons during my time there.

ARS-Rescue Rooter Response

Thank you for the review and for sharing your feedback. We're pleased to hear you had a good experience with us.

Viewing 7 - 9 of 21 Reviews

Jobs at ARS-Rescue Rooter

Lead Coordinator / HVAC

Sales Lead Coordinator

ARS-Rescue Rooter reviews FAQs

ARS-Rescue Rooter reviews ARS-Rescue Rooter Customer Service Representative CSR reviews

ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Heating and Cooling Sales Rep

Avoid ARS Manassas at all costs.

It was a fine place to work.

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