Is ARS-Rescue Rooter a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at ARS-Rescue Rooter have rated their employer with 2.4 out of 5 stars in 21 Glassdoor reviews. This is a lower than average score with the overall rating of ARS-Rescue Rooter employees being 3.2 out of 5 stars. Search open Customer Service Representative CSR Jobs at ARS-Rescue Rooter now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at ARS-Rescue Rooter .

Does ARS-Rescue Rooter pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at ARS-Rescue Rooter with 3.0 out of 5 stars based on 21 anonymously submitted employee reviews. This is 15.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at ARS-Rescue Rooter .

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 104 reviews)); "Benefits are good" ((in 51 reviews)); "Great people and teams that work well remotely" ((in 46 reviews)); "The money is good as long as you can keep your job" ((in 25 reviews)); "Plenty of work and employees were nice" ((in 13 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 68 reviews)); "Long hours and always on call" ((in 42 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 28 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 18 reviews)); "No work life balance to deal" ((in 15 reviews))

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ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service Representative CSR reviews

2.4

7% would recommend to a friend

(21 total reviews)

Scott Boose

2% approve of CEO

3% positive business outlook

Ratings by category

3.0

Compensation and benefits

2.6

Work/Life balance

2.6

Career opportunities

2.2

Diversity & inclusion

1.5

Culture & values

1.5

Senior management

Customer Service Representative CSR employees have rated ARS-Rescue Rooter with 2.4 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Customer Service Representative CSR professionals have an average working experience there. ARS-Rescue Rooter is rated 34% below average by Customer Service Representative CSR professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

21 reviews

1.0

Aug 9, 2022

One word: PROFIT

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

- Commission available - Work from home available - Multiple shift options

Cons

- Rude/condescending management - Micromanaging - No customer service from management - No accountability from management - Little to no training - Poor company values: they do NOT care for customers AT ALL. They prioritize their appointments based off of how much money they are projected to make not who called first, etc.

ARS-Rescue Rooter Response

Thank you for your review, we do value our employees' opinions and input as to their employment with ARS. We would like to get more insight into your current work environment. Please contact us at Talent@ars.com to set up a time to talk.

1.0

Jul 12, 2022

They Will Overwork You If You Let Them

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

If you're bad at your job you'll be promoted.

Cons

If you're good at your job you will be given all the brunt work. I'm talking 100+ calls a day in multiple departments of the same pay as your starting rate.

3.0

Jun 29, 2022

Good before the Acquisition

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It was a good place to work--competitive pay, great benefits, good leadership, and then they were acquired by ARS. However, the rampant nepotism stopped after the sale to ARS. Used to be that the only way to be promoted was to be a part of the Hamilton Family.

Cons

Benefits started slipping away after ARS took over, healthcare premiums went up (unless you were grandfathered in) despite the fact that new management told me that a great benefit of joining a large, international corporation was to have more money for employee benefits. So that was interesting. Also, got yelled at by angry customers several times daily because we constantly overbooked the schedule and rescheduled 20% of jobs. Also prices are super high, so we got yelled at about that too. And then Karens discovered our 100% satisfaction guarantee and figured out that if they complain enough they will get their money back, so pile that on. Required to work 9 hour days to accommodate a mandatory, unpaid 1 hour lunch break.

Viewing 13 - 15 of 21 Reviews

Jobs at ARS-Rescue Rooter

Lead Coordinator / HVAC

Sales Lead Coordinator

ARS-Rescue Rooter reviews FAQs

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ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

One word: PROFIT

They Will Overwork You If You Let Them

Good before the Acquisition

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ARS-Rescue Rooter reviews FAQs

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