Is ARS-Rescue Rooter a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ARS-Rescue Rooter have rated their employer with 3.0 out of 5 stars in 65 Glassdoor reviews. This is a lower than average score with the overall rating of ARS-Rescue Rooter employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at ARS-Rescue Rooter now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ARS-Rescue Rooter .

Does ARS-Rescue Rooter pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ARS-Rescue Rooter with 3.7 out of 5 stars based on 65 anonymously submitted employee reviews. This is 5.6% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at ARS-Rescue Rooter .

How happy are Customer Service (CSR) professionals working at ARS-Rescue Rooter?

56% of Customer Service (CSR) employees at ARS-Rescue Rooter would recommend their employer to a friend. This rating has increased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated ARS-Rescue Rooter with a 3.3 rating for work-life-balance, 2.9 rating for diversity and inclusion, 2.6 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 104 reviews)); "Benefits are good" ((in 51 reviews)); "Great people and teams that work well remotely" ((in 46 reviews)); "The money is good as long as you can keep your job" ((in 25 reviews)); "Plenty of work and employees were nice" ((in 13 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 68 reviews)); "Long hours and always on call" ((in 42 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 28 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 18 reviews)); "No work life balance to deal" ((in 15 reviews))

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ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service (CSR) reviews

3.0

56% would recommend to a friend

(65 total reviews)

Scott Boose

63% approve of CEO

39% positive business outlook

Ratings by category

3.7

Compensation and benefits

3.3

Work/Life balance

3.2

Career opportunities

2.9

Diversity & inclusion

2.7

Senior management

2.6

Culture & values

Customer Service (CSR) employees have rated ARS-Rescue Rooter with 3.0 out of 5 stars, based on 65 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. ARS-Rescue Rooter is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

65 reviews

3.0

Nov 19, 2022

AJ PERRIE

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice company culture Friendly employees Available hours

Cons

Repetitive tasks Long hours Slightly rude customers

5.0

Sep 14, 2022

Employee Review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great benefits and people to work with, great incentives for sales and a fun work environment

Cons

Loud work environment at times and PTO time does not roll over into new year and is use it or lose it

1.0

Aug 18, 2022

Would not go back

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Company culture is toxic and I would not recommend working here

Cons

No room for advancement. Your starting pay is based off how much they like you not your skillset. Men were given higher starting salaries despite having less experience and lacking the ability to do the job.

ARS-Rescue Rooter Response

We are sorry to hear your experience working at ARS has not met your expectations. We would like to speak with you to gain more insight into your work environment. Please contact us at Talent@ars.com to set up a time to talk. Thank you.

Viewing 28 - 30 of 65 Reviews

Jobs at ARS-Rescue Rooter

Quality Assurance/Customer Care Coordinator

Retail Appointment Setter

In-Store Appointment Setter

In-Store Appointment Setter

ARS-Rescue Rooter reviews FAQs

ARS-Rescue Rooter reviews ARS-Rescue Rooter Customer Service (CSR) reviews

ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

AJ PERRIE

Employee Review

Would not go back

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