Is ARS-Rescue Rooter a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ARS-Rescue Rooter have rated their employer with 3.0 out of 5 stars in 65 Glassdoor reviews. This is a lower than average score with the overall rating of ARS-Rescue Rooter employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at ARS-Rescue Rooter now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ARS-Rescue Rooter .

Does ARS-Rescue Rooter pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ARS-Rescue Rooter with 3.7 out of 5 stars based on 65 anonymously submitted employee reviews. This is 5.6% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at ARS-Rescue Rooter .

How happy are Customer Service (CSR) professionals working at ARS-Rescue Rooter?

56% of Customer Service (CSR) employees at ARS-Rescue Rooter would recommend their employer to a friend. This rating has increased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated ARS-Rescue Rooter with a 3.3 rating for work-life-balance, 2.9 rating for diversity and inclusion, 2.6 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 104 reviews)); "Benefits are good" ((in 51 reviews)); "Great people and teams that work well remotely" ((in 46 reviews)); "The money is good as long as you can keep your job" ((in 25 reviews)); "Plenty of work and employees were nice" ((in 13 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 68 reviews)); "Long hours and always on call" ((in 42 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 28 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 18 reviews)); "No work life balance to deal" ((in 15 reviews))

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ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service (CSR) reviews

3.0

56% would recommend to a friend

(65 total reviews)

Scott Boose

63% approve of CEO

39% positive business outlook

Ratings by category

3.7

Compensation and benefits

3.3

Work/Life balance

3.2

Career opportunities

2.9

Diversity & inclusion

2.7

Senior management

2.6

Culture & values

Customer Service (CSR) employees have rated ARS-Rescue Rooter with 3.0 out of 5 stars, based on 65 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. ARS-Rescue Rooter is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

65 reviews

3.0

Dec 15, 2021

Good people, troubled business

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good pay, good benefits, friendly co-workers

Cons

Local branches ignore customer complaints, work load frequently increases without any increase in pay or staffing, unable to actually solve any problems (You just deflect) "someone will be calling you within 24 hours" Ps. The odds of anyone calling the customer are slim to none.

1.0

Jul 8, 2021

Dispatcher

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule casual dress code

Cons

Very cheap. ARS took over and management is terrible.

3.0

Jun 2, 2021

Run Run ad fast as you can

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Opportunity to earn commissions. Location is central. Great group of coworkers.

Cons

No raises, several changes without any compensation, building deteriorating. Systems designed for the company benefit versus the customer. Little employee appreciation.

Viewing 40 - 42 of 65 Reviews

Jobs at ARS-Rescue Rooter

Quality Assurance/Customer Care Coordinator

Retail Appointment Setter

In-Store Appointment Setter

In-Store Appointment Setter

ARS-Rescue Rooter reviews FAQs

ARS-Rescue Rooter reviews ARS-Rescue Rooter Customer Service (CSR) reviews

ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good people, troubled business

Dispatcher

Run Run ad fast as you can

Jobs at ARS-Rescue Rooter

ARS-Rescue Rooter reviews FAQs

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