AT&T reviews

3.3

52% would recommend to a friend

(42,090 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,090 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

42K reviews
1.0
Apr 4, 2013

Lies on top of lies

Recommend
CEO approval
Business Outlook

Pros

I am having trouble coming up with the positive to working in a company that is ran in this way. I met some cool people in my training group that's about it.

Cons

Week 1 Starts with the Pole climbing where you spend 5 days learning to gaff and use a buck-squeeze to climb a pole. In reality you wont use any gaffs only ladders which they spend a half a day training you on so expect not to know that in the field. After they make sure everyone climbs to about 20 ft your done with the first week which seems like a total lack of focus on what you actually need to know. Week 2 You spend a week in safety where you are taught a very lackluster CPR class followed by a defensive driving course in a sedan which is not even the truck the company will issue you. Week 3 You will most likely be sent to Harvey which isn't even discussed in the original offer. You will spend a week hanging drops from mock homes and you'll be lucky if you barely grasp the concept of daisy chaining jack's while figuring out how your supposed to do any of this 12ft up in the air. The rest of the training is basically pushing off as much information as they can on you so they can say well we taught you that and allowed you to practice for a day. You also most likely will not have the proper tools to train with such as an Ipad or basic tools that you would need to familiarize yourself with like snips so that only adds to the stress factor. The final week is spend trouble shooting instead of reviewing all the information they have just dumped on your head. Once you complete the training you head out to the field where none of the setups look anything like what you will encounter. This is all followed by an overall poor attitude from the trainers and Union Representative in your garage making you stop to think why would anyone want to work in this environment. They like to blame and punish you for there defective equipment meanwhile they wonder why so many repairs occur if they would just spend a little extra money making a good product than it wouldn't be an issue. I would think twice before you become a prem tech. If you like being under constant anxiety to meet there absurd efficiency standards and have your quality of life lowered this is the job for you. As I saw in another post Rethink possible Rethink another employer.

2.0
Feb 6, 2013

displaced splicer

Recommend
CEO approval
Business Outlook

Pros

pay benefits..helping customers..working out side

Cons

lower level management who have all the power of God over their workers and none of the restraint..If a manager likes you , then you can get away with anything, tardy, lazy, useless, poor work ethics, absence....but if any manager does not like you, for any reason, they can make your work experience a living hell..I had a manager who dd not like me, wait for my manager to go on vacation before she came after me for minor non work affecting issues..I had a pair of drumsticks on my desk and was using a wireless head set....the drum sticks were later deemed a weapon..i was allowed to continue use of my personal wireless headset.. I also had a manager interfere with my FMLA which led to it being denied because I was still under Disability when he filed it, without telling me and when I attempted to file, I was told the time period could not be extended, and it led to me being put on disciplinary steps for attendance, yet other employees who missed work were not..(..These managers actions led to me being unavailable to transfer back to my desired job title..I was forced into the job title and the foolishness of the department made it nearly impossible to provide a level of customer service I could be proud of.) ..there is no rule for following guidelines..it is up to managements opinion..these and many more issues led to my resigning from this company..(yes I can prove these claims)

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