AT&T Customer Sales & Service Representative reviews

1.8

4% would recommend to a friend

(27 total reviews)
avatar

John Stankey

2% approve of CEO

4% positive business outlook

Customer Service/Sales Representative employees have rated AT&T with 1.8 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Customer Service/Sales Representative professionals have a poor working experience there. AT&T is rated 50% below average by Customer Service/Sales Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

27 reviews
4.0
May 16, 2017
Recommend
CEO approval
Business Outlook

Pros

Good base pay and decent commission options (when owned by directv) Training easy and gave knowledge needed Fun good benefits

Cons

Like all customer service jobs, sometimes you get upset customers sometimes it seems like slamming customers into upgrades mandatory OT and some weekends

2.0
Feb 21, 2017
Recommend
CEO approval
Business Outlook

Pros

Pros that the company had a few years ago like being between the most solid wireless provider companies are no longer present. Benefits like sick pay, vacation pay etc. but these you can most likely get with any other employer.

Cons

Company is going thru a changing process, lot of expense cuts, commissions and incentives are constantly being reduced(which don"t make a lot of sense when the company keeps spending billions buying out other companies), too much corporate greed. They expect to keep raising sales metrics and goals while reducing compensation. If they keep running this company like they are doing now I don't think they will keep a place within the best wireless carriers(which we can see as of recently even T-mobile is rolling thru AT&T). Also career opportunities are very limited.

Viewing 25 - 27 of 27 Reviews

Glassdoor has 46,535 AT&T reviews submitted anonymously by AT&T employees. Read employee reviews and ratings on Glassdoor to decide if AT&T is right for you.