Is AT&T a good company to work for as a Customer Sales & Service Representative?

Customer Sales & Service Representative professionals working at AT&T have rated their employer with 1.8 out of 5 stars in 27 Glassdoor reviews. This is a lower than average score with the overall rating of AT&T employees being 3.3 out of 5 stars. Search open Customer Sales & Service Representative Jobs at AT&T now and start preparing for your job interview by browsing frequently asked Customer Sales & Service Representative interview questions at AT&T .

Does AT&T pay Customer Sales & Service Representative employees well?

Customer Sales & Service Representative professionals rate their compensation and benefits at AT&T with 3.6 out of 5 stars based on 27 anonymously submitted employee reviews. This is 5.4% worse than the company average rating for salary and benefits. Find out more about Customer Sales & Service Representative salaries at AT&T.

How happy are Customer Sales & Service Representative professionals working at AT&T?

4% of Customer Sales & Service Representative employees at AT&T would recommend their employer to a friend. This rating has decreased by 63% in the past 12 months. Customer Sales & Service Representative professionals have also rated AT&T with a 1.1 rating for work-life-balance, 2.9 rating for diversity and inclusion, 1.1 rating for culture and values and 1.8 rating for career opportunities.

What are the top reviewed jobs at AT&T?

Retail Sales Consultant (3748) , Customer Service Representative (1207) , Sales Representative (1073) , Technician (961) , Wire Technician (523) , Manager (508) , Project Manager (493) , Retail Management (477) , Sales Associate (458) , IHX (In Home Expert) (374) , U-Verse Premises Technician (367) , Sales Consultant (350) , Sales (335) , Software Engineer (317) , Network Engineer (294)

What are the pros of working at AT&T according to real employee reviews?

"The benefits are great and the Flex Hours are a blessing when you have kids appts etc" ((in 6221 reviews)); "Pay is good for entry level position and Benifits are good with discounted phone cable and internet." ((in 5578 reviews)); "I work with mostly great people of all ethnicities most who are very engaged and skilled at their jobs." ((in 1390 reviews)); "The money was good but with the consolidation of sales offices and the new contract the money is going down" ((in 937 reviews)); "Salary is good if you started a long time ago and worked your way up." ((in 903 reviews))

What are the cons of working at AT&T according to real employee reviews?

"Poor Management and targets are always moving on metrics without support or knowledge of the market." ((in 2396 reviews)); "No work life balance and if you want to make money u have to hustle a lot" ((in 1718 reviews)); "Management could be a downer and annoying when you have a bad manager (half them that remain are bad)" ((in 1134 reviews)); "Long Hours but extremely rewarding if you don't mind to put in the time and effort." ((in 844 reviews)); "There are constant reorganizations and layoffs" ((in 836 reviews))

Skip to content Skip to footer

Notifications

AT&T

AT&T Customer Sales & Service Representative reviews

1.8

4% would recommend to a friend

(27 total reviews)

John Stankey

2% approve of CEO

4% positive business outlook

Ratings by category

3.6

Compensation and benefits

2.9

Diversity & inclusion

1.8

Career opportunities

1.1

Culture & values

1.1

Work/Life balance

1.1

Senior management

Customer Service/Sales Representative employees have rated AT&T with 1.8 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Customer Service/Sales Representative professionals have a poor working experience there. AT&T is rated 50% below average by Customer Service/Sales Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

27 reviews

2.0

Aug 11, 2025

Customer service

Customer service and sales representative

Recommend

CEO approval

Business Outlook

Pros

Good commission if you can make sales quota monthly

Cons

Not allowed to take the time to give good customer service if there are no sales involved. Have to go right into sales, no time allowed to acknowledge reason for customer calling or even to act like you care about what the customer needs. Managers listen to all calls and if you do not do what they say you will have displinary actions taken. On every call if you do not follow assuptive selling techniques you will be let go. This means as soon as you answer the call you go immediately into saying so you need to add a line or who are we adding today? You do not try to resolve any issues that got that customer to call in that day, you try to force them into adding more to their account instead. NO CUSTOMER SERVICE ONLY SALES!

2.0

Oct 13, 2024

Would not recommend

Customer service sales representative

Recommend

CEO approval

Business Outlook

Pros

It was an amazing company to work for when it was Ameritech. When SBC purchased it…everything for non management employees went downhill.

Cons

Big Brother company. Constantly implemented ways to reduce benefits and compensation (ie…7 sick days & 2 weeks vacation when I started was reduced to 0(zero) sick days & 2 weeks vacation that you had to schedule a year in advance at the end of my employment). FMLA must be used if ill, if not used, a strike was received. 3 strikes was suspension pending termination. The company did not care about mental or physical health of non management employees. No work/life balance (ie…recurring mandatory overtime).

3.0

Aug 21, 2024

Good Union Job - Until it wasn't

Customer sales & service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay, great benefits, good hours

Cons

corporate greed from higher ups, most of our jobs went overseas

Viewing 1 - 3 of 27 Reviews

Jobs at AT&T

Call Center Sales Representative - Hybrid

Inbound Call Center Sales Representative

Call Center Sales Representative – Hybrid

Call Center Sales Representative

Retail Sales Consultant

AT&T reviews FAQs

AT&T reviews AT&T Customer Service/Sales Representative reviews

AT&T

AT&T Customer Sales & Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer service

Would not recommend

Good Union Job - Until it wasn't

Jobs at AT&T

AT&T reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at AT&T

AT&T reviews FAQs