Abbott reviews

Typical cons with a huge company. Big projects can result in poor communication between teams. Hard to move around. Career growth is slow. Still many employees from older generation, who are retiring soon and the company isn't hiring enough young employees. Too many contractors who do not get the same benefits and pay, and thus lowering morale.

Although you may be cross trained, you will be told that you'll be compensated, but that was not the case. You'll be advised that you have the opportunity to move up within the company, however you have to maintain a "balance performer" status for over a period of 3 consecutive months. Balance performer consists of meeting Quality, ACW, and hold times, attendance and busy work. I took calls from all 3 departments of customer service, employer and clinics and was not compensated nor received feedback for quality training. We went through an aggressive 2 week "training" period, but the majority of the role wasn't learned until we hit the floor. When we escalated calls due to lack of knowledge the senior reps would seem annoyed so I stopped escalating. There are no managers available after 5pm, so when there is a situation that requires management, we had to advise clients to call back tomorrow. Also, "busy work" is required of all representatives which includes keying contracts and results for donors. The busy work is based on how many contracts get keyed per hour while taking calls and in the event you are providing customer service and fall behind on your busy work, you will be chastised.