Abrigo reviews

Thanks for the thorough and kind review. In fact, you highlight all of the positives about our company and culture that I would mention if writing my own review of Banker's Toolbox :) Even your advice to management is spot on and a great reminder. I remember reading this review when first posted and have been trying to do a better job recently to ensure we celebrate our successes and great growth story. I hope you've noticed. Again, thanks for taking the time to provide feedback and, as you know, the feedback office is always open. Best, Wayne Roberts President and Chief Executive Officer

Thanks for taking time to provide us feedback. Excellence is one of our Core Values and we use the feedback to help us get better. I do wish you well in your next job and hope that it is everything you are looking for in your career. I actually agree with some of your feedback. The need for more/better processes, tools, and coaching in the support/operations team has been and will continue to be a focus area. We are experiencing massive growth and our ability to scale with that growth will be dependent on improving our processes, tools and systems. Despite that, our Penguins have done a great job of delivering excellent support to our customers and our NPS and retention is very strong and improving. As you know, we are making some changes right now to help us get even better. We are a meritocracy and I will not apologize for that. Penguins who perform at a high level and drive strong results are rewarded and advanced. Our culture, results, and Penguin retention are best in class. Can we get better? Of course we can and we will. Rather than quibble about some of the facts in your review, I will acknowledge that perception matters and your perception is represented above. We failed you as leaders, in terms of making you feel valued and ensuring you knew what we were doing, why we were doing it, and what it meant for you. And that is the biggest lesson I take away from your exit and review. I sincerely wish you the best and would love to chat more about it. The feedback office is always open. Best regards, Wayne Roberts Chief Executive Officer