Ace Hardware reviews

3.7

64% would recommend to a friend

(3,904 total reviews)
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John Venhuizen

81% approve of CEO

55% positive business outlook

Ace Hardware has an employee rating of 3.7 out of 5 stars, based on 3,904 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ace Hardware employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Aug 27, 2019

Toxic Culture

Recommend
CEO approval
Business Outlook

Pros

The pay and bonuses are great, almost too great. The people at corporate are padding their pockets off of the hard work of the independent retailers. The retirement plan is excellent as well as the health plan and dental.

Cons

The culture promotes "who you know" rather than "what you do". Many outstanding employees are often overlooked for opportunities because the preference of management is to promote their friends or people they know. On a daily basis, it feels very much like a 'good ol' boys club' and the work environment has an 'animal house' feel to it. It is very cliquey like you were in a glorified high school and they do not do a good job making 'outcasts' feel welcome and accepted unless you are lucky enough to be indoctrinated into the "club"; which usually involves drinking at after work events. Lots of practical jokes and off-color language daily makes more people than they think uncomfortable. There is a real lack of training, especially formal training on the systems and processes. Lots of training is word of mouth, and can vary by department based on who is doing the training.

1.0
Mar 10, 2022
Recommend
CEO approval
Business Outlook

Pros

OK discount on some products. Pay well in comparison to other companies.

Cons

Leadership is extremely old school and leads with an iron fist. They are not interested in flexibility, diversity or inclusion. You get hours to volunteer but only for organizations they want to support (so if you want to support an organization outside of their religious beliefs, it won't be approved). The retailers run everything. If they are mad, they'll send a message to the CEO and then you'll be asked to change everything you did to make them happy, regardless if the process is there to protect the corporate employees. They try hard to pretend they are all about the people, but during my time, I never felt nor experienced that.

Viewing 4 - 6 of 3,904 Reviews

Glassdoor has 4,090 Ace Hardware reviews submitted anonymously by Ace Hardware employees. Read employee reviews and ratings on Glassdoor to decide if Ace Hardware is right for you.