Ace Hardware reviews

3.7

64% would recommend to a friend

(3,904 total reviews)
avatar

John Venhuizen

81% approve of CEO

55% positive business outlook

Ace Hardware has an employee rating of 3.7 out of 5 stars, based on 3,904 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ace Hardware employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Jul 6, 2015

Good company, could be so much better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great location in Chicago western suburbs, near the junction of two major expressways. Old yet growing company. Financially stable, even during economic downturns. Good benefits, employee discount. They truly want to be helpful to their store owners and consumers.

Cons

The company just can't seem to manage large IT projects. They're always behind schedule and over budget, with people getting pressured to work harder, faster, and for more (unpaid overtime) hours. People are missing dinner with their families, sleeping with their cell phones, taking laptops on vacation, and getting up in the middle of the night to do system testing and attend conference calls with off-shore consultants, then expected to be in the office at the usual time the next morning. People don't mind the occasional push to meet a deadline but in the last few years it's the norm that's expected day after day.

4.0
May 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Friendly, open work environment. There is room for growth and Ace takes the time to develop their people and give them skills to grow into new positions.

Cons

There is a lack of updated technology, which makes it sometimes necessary to jump through loopholes to get tasks done that would have been simpler had there been the right technology.

5.0
Mar 27, 2019

Great Purpose-driven Company

Recommend
CEO approval
Business Outlook

Pros

The entrepreneurial spirit of Ace retailers is contagious and fuels your work. For the most part, the company is open to taking intelligent risks to out smart the competition.

Cons

The road to secure buy-in on new -- but legitimately good -- ideas was sometimes long and challenging. This was also understandable given the sheer number of stakeholders potentially impacted with each change.

Viewing 16 - 18 of 3,904 Reviews

Glassdoor has 4,090 Ace Hardware reviews submitted anonymously by Ace Hardware employees. Read employee reviews and ratings on Glassdoor to decide if Ace Hardware is right for you.