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-Over worked, they make you do the work of 3 to 6 queues including your own 2 or 3 you already do with NO pay increase. NO compensation or Differential-management does not care they drag issues out for months make excuse after excuse to not meet with teams and then basically just say well thats too bad. -Will add the additional work outside of your job tittle with minimal training to no training, basically you sink or swim. -Employees in Customer Service are not treated with the same values the company promotes, they are treated horribly and its why they keep loosing so many employees and then severely overworking the ones that stay. They Fired employees that were on top of their scoreboards from one day to the next, no warnings nor write ups just fired and given no legitimate reason. Supervisor will literally tell you you should be grateful for having a job when they make this changes to the employees workload with no for warning, no discussion and no compensation. They make you lie or purposely mislead clients and then reprimand or write you up for following the companies Values. Not surprised that all of a sudden they are changing their name to something so different from the name they built the company on.

Expect to be compensated well below market rate. The company is still trying to figure out what it wants to be when it grows up. The very senior leadership is brilliant. The individual contributors that I work with are mostly quite good in what they do, and the attitudes towards getting things done. In middle management there seems to be a significant degree of being disconnected from either the top or the bottom. Entire pieces of the technology innfrastructure are missing and nobody knows or cares. Priorities change on a daily basis based on what is the chase of the week. Very hard to get a lot of momentum towards making things better when the people you need to collaborate with have no intention of meeting what you think is a common goal - the managers that need to understand this just don't seem to have the understanding. Escalating issues like these falls on deaf ears. Also, I am truly all for diversity, inclusion, and making anyone and everyone feel welcome where they work - but you get communication about it at a distracting, over the top way - like they are trying too hard.