Active Network Customer Service (CSR) reviews

3.0

43% would recommend to a friend

(36 total reviews)

Evan Davies

74% approve of CEO

42% positive business outlook

Customer Service (CSR) employees have rated Active Network with 3.0 out of 5 stars, based on 36 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Active Network is rated 22% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

36 reviews
5.0
Mar 25, 2015
Recommend
CEO approval
Business Outlook

Pros

If you're driven and work hard, there's no limit to what you can do. The downtown Dallas office is great, and all of my coworkers have a ton of energy and enthusiasm. I've seen my efforts recognized by management, when I finish a project or work long hours. But we also have fun, and I have the flexibility to work from home or adjust my work hours when needed. The upper management tries to make a point of visiting us, which is pretty awesome. I like being able to talk about work, or life in general, with them, and know that they've got my back when I need it. The wellness "ActiveX" program encourages people to lead healthy, well-balanced lives, and that's a big part of company culture. There are a lot of events, such as happy hours, intramural teams, workout classes, and holiday potlucks. Also, if you're into that sort of thing, there are coffee, ice cream, soda, iced tea, iced coffee and slushy machines. And bagel Fridays.

Cons

There are certain positions in the company that seem like they would be less fulfilling, namely the MDR role. But, I've seen people who get their foot in the door with that job, and once they prove their worth, they're moved on to bigger and better things. I know some people don't like the changes in the company, but I see them as opportunities to embrace the change and be successful with it. The benefits aren't amazing. I know some people have families to support, and I don't know how good the health plan is for them. Parking gets pricey downtown, and only a portion is covered by the company.

1.0
Oct 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Great people in every department. Very diverse workforce. Constantly hiring and growing. Good opportunity to work in multiple markets across the globe.

Cons

Upper management treats people as numbers rather than people. Darko Dejanovic was far from a top choice to be Active's new CEO in 2013 and it clearly shows as he lacks basic personal intelligence and motivates through fear and shame. Every section of the sales floor has screens that display and track everyone's daily performances and recently, quotas for all Account Executives were more than doubled and thus drastically reduced commission-generated income and incentive. As of now and in the near future, a terrible place to work.

Viewing 22 - 24 of 36 Reviews

Glassdoor has 1,011 Active Network reviews submitted anonymously by Active Network employees. Read employee reviews and ratings on Glassdoor to decide if Active Network is right for you.