Commercial Processing Has Room for Improvement
Pros
Good benefits (Health, Dental, Vision, 401k, Paid holidays). Good pay. Ability to used flex-time for appointments etc. Since COVID, the company has been very open to remote workers and hybrid workers. Regular town hall meetings keep employees up-to-date on all areas of the company. Lunch with an officer offers opportunities to connect with company officers in a small group setting. Lunch and learns offer opportunities to learn about a variety of topics. On site fitness center and gym. On site cafeteria. Lovely grounds. Secure, safe campus. Annual Christmas party and summer picnic. The company makes a positive impact in the community, supporting many local organizations and causes.
Cons
*Cons are mostly department specific. It seems like each department does their own thing, so these cons may not apply to other areas in the company.* -Issues are never addressed. Issues will be brought up and nothing will ever come of it. For example, months ago at a unit meeting it was brought to light that a lot of people would like to see changes in the vacation policy, particularly regarding time off around holidays and Fridays in summer. Management acknowledged the issue at the meeting then did nothing. There was no further discussion with the unit, no survey sent out, no opportunity to offer ideas for improvement, etc. -There are too many schedules to keep track of. There's a rotating phone queue week schedule, a rotating late coverage schedule, and a recently added rotating in-office paperwork schedule. -Employees are on a fast-track training program. They are no longer allowed to learn at their own speed. Some are expected to do processes that are not and will not ever be in their skillset. Everyone is expected to be a jack of all trades, which is impossible. It's a high pressure job with a strong focus on accuracy and productivity numbers and very little else. -When someone is struggling or burning out, little is done to try and find them a different place within the company. People are allowed to flounder and struggle until they quit or get fired. They'd rather hire new people than invest in the people they have. -Promotions and lateral moves seem directly related to who you know and nothing else. -The department failed to define expectations for hybrid employees. As a result it seems most hybrid employees are living a fully remote life (never work in office) while keeping hybrid benefits (still have a cubicle at headquarters, get all the in office employee gifts etc). Because of this there isn't enough people in the office to handle paperwork. Instead of setting expectations for hybrid workers, they decided to make everyone (including fully remote people) come in on a rotating basis to do paperwork. They claim this is the "fair way" but it's really punishing full time remote people while continuing to let hybrid people do whatever they want. -Some tasks don't make sense. Audit processing and answering switchboard for example. The Audit department should really have its own specialized processing department. We need a dedicated switchboard department again. -There is no way for employees to give feedback on their managers. I have no idea what a manager's annual reviews are based on, but they never consult members of a manager's team.
