Well where do I start? Seems within the middle to last part of 2012 there have been MAJOR hour cuts and MAJOR micro-managing. Company does not seem to know what direction to take. GMs are puppet managers. I am the Commercial Parts Pro (CPP) at my store and have to help out on the front end CONSTANTLY including checking batteries and engine lights and this is frustrating to my commercial accounts that are spending big $$ with us 5-8k per week for just one account. Have lost several accounts because of this. I have been told they can walk in to Napa or another competitor and don't have to wait on the commercial parts guy to get off the retail counter or get done checking a engine light. Part of our FREE services by the way. Ignite sales reports are demoralizing the team and making part time team members feel they are worthless. Corporate wants sales $$ but cuts staffing. CDL is a JOKE. You can be outside for 30-45 minutes with customers doing our FREE services and not get $1 in sales. Yet CDL is based on sales. LOL. Yet there will be a line with 5 to 6 paying customers and 1 guy at the counter. People walking out because of excessive waiting. AAP use to have it together but now I will be giving my notice within the next several weeks. Too much inconsistency.
