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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      3.1

      43% would recommend to a friend

      (990 total reviews)

      Hunter Croft

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      990 reviews
      1.0
      May 15, 2015

      Customer Service Agent

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Helping customers that were receiving benefits from the State of California Employment Development Department (EDD) Unemployment Insurance (UI) benefits doing business as Bank of America.

      Cons

      This company sucks! I was fired for a policy that I did correctly. When I filed for EDD UI benefits, Advanced Call Center Technologies (ACT) filed an appeal with the EDD. When I went to the EDD Hearing, the UI Hearing Judge saw the evidence and that was not even pertinent to their claim that I failed to follow company policy. I was awarded my UI Benefits due to ACT's lack of quality management.

      1.0
      May 14, 2015

      cust service

      Csa
      Recommend
      CEO approval
      Business Outlook

      Pros

      $10 per hr PD biweekly

      Cons

      Supervisors play favorites if you're not a favorite and kissing butt they will try to make you quit and don't care about your family issues talk down to you too much high school drama and playing favorites

      1.0
      May 12, 2015

      never ever apply here

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None at all.....do not apply here

      Cons

      Verbally abusive supervisors, do not care about personal needs such as doctors appointments, family emergencies, illness. Do not ask to go to the bathroom if its not break or lunch. No training

      Viewing 928 - 930 of 990 Reviews
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      ReviewsAdvanced Call Center Technologies reviews

      Glassdoor has 1,048 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.