Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

43% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (253) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 108 reviews)); "Great Pay, good benefits, work from home." ((in 59 reviews)); "Benefits are good and affordable." ((in 30 reviews)); "Great people and an awesome job if you like to work alone!" ((in 26 reviews)); "Flexible Hours Paid Training Good Supervisors" ((in 14 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 74 reviews)); "Horribly disorganized, horrible training." ((in 51 reviews)); "Bad supervisors." ((in 39 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 17 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (990 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

990 reviews

1.0

Oct 22, 2024

I'm glad I left

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

none whatsoever. nothing. zero. zilch

Cons

unfair treatment of staff. higher management have no real people skills

3.0

Oct 21, 2024

Pretty good place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Remote (or it was) Good work environment Friendly superiors Flexible

Cons

Short notice of termination of job, No remote positions avaliable due to moving to in person and requested an hr and half drive to work at least half time.

1.0

Oct 21, 2024

A waste of TIME

Data analyst

Recommend

CEO approval

Business Outlook

Pros

The pay is good, but other than that. The benefits, if they keep you employed long enough to use them, that would be a pro as well, but they give you the 90 days before using your PTO. The catch is, they will end your project right before the 90 days.

Cons

Lacks communication, training it's like, throwing you to the lions with the team leads expecting you to survivor without gear. The lack of sympathy and I say this because NON, and I mean NON of the top supervisors' care about you. If you reach out to them, you get in trouble with your team lead. The Company is a joke and the Managment is even a bigger joke.

Viewing 106 - 108 of 990 Reviews

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Jobs at Advanced Call Center Technologies

Customer Service Representative - Harlingen, TX

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Shreveport, LA

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN