Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

43% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (253) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 115 reviews)); "Work from home not going to site pay is good" ((in 62 reviews)); "Great people and an awesome job if you like to work alone!" ((in 32 reviews)); "The pay was amazing and with great benefits." ((in 31 reviews)); "The bonuses are good and it's not hard to bonus if you don't miss any days." ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 75 reviews)); "Horribly disorganized, horrible training." ((in 56 reviews)); "The supervisors have a lack for helping there employees" ((in 37 reviews)); "•Poor communication between supervisors and and leads." ((in 16 reviews)); "The managers aren't professional." ((in 16 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (990 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

990 reviews

3.0

Aug 28, 2024

Okay starting job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home, gain good experience speaking to many different people around the world.

Cons

Promised advancement but it is rare and work is just repetitive. Metrics are a joke as they don't take into account system issues that arise even if you report to supervisor. Not all supervisors are the same, some definitely more qualified than others. You can have the best "sales rate" and you get to enter a contest and see if you're lucky enough to win extra money. Performance is not rewarded based on doing the best, its your luck.

5.0

Aug 28, 2024

Great service staff!!

Customer service and sales associate

Recommend

CEO approval

Business Outlook

Pros

The staff was very friendly especially Kristina Gonzales who was very helpful especially in my hiring process, am looking forward to seeing where this journey goes in terms of employment!

Cons

I don’t have any downsides because Kristina was more than helpful especially during the process and was very kind and patient towards me.

2.0

Aug 26, 2024

A dumpster fire

Financial services representative

Recommend

CEO approval

Business Outlook

Pros

Its work from home (for now]

Cons

Everything is held against you : client survey that you have no control over, not getting enough "referrals" aka sales even though we aren't allowed to do sales. They are getting fussy about clocking in 5 minutes early to start up all the programs needed to begin taking calls

Viewing 121 - 123 of 990 Reviews

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