Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

43% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (253) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 106 reviews)); "work from home good amount of off days" ((in 60 reviews)); "Great people and an awesome job if you like to work alone!" ((in 30 reviews)); "Benefits are good and affordable." ((in 30 reviews)); "Great coworkers, everybody is helpful" ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 78 reviews)); "Horribly disorganized, horrible training." ((in 56 reviews)); "The supervisors have a lack for helping there employees" ((in 33 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 13 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (990 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

990 reviews

1.0

Feb 28, 2024

TERRIBLE COMPANY

Agent

Recommend

CEO approval

Business Outlook

Pros

If you interested in petty drama and enjoy being lied to, this is the place for you!

Cons

Literally everything. They lie to employees and prospective employees routinely. If they’re talking, they’re lying. They literally bribe employees to submit reviews for payment incentives. Routinely hire people and then when their start date rolls around, tells them the class is full and we don’t have work for you…keeping in mind, these people have quit their job on the promise of a start date. Pay is routinely lied about (pay and bonus structures are a complete joke - they can’t/downright refuse to even provide information on how bonuses are achieved, etc. , trainers are awful and threaten physical harm. Ongoing plumping issues AND employees who blatantly ‘work the system’ using call avoidance and keep their jobs. Upper level management aware of numerous issues ranging from lying, cheating, stealing time and the list goes on. RUN as fast as you can from this place.

Advanced Call Center Technologies Response

2y

Hello, thank you for providing your experience, we appreciate your feedback. We are disappointed to hear about your experience but understand that there is always room for improvement. 

3.0

Aug 11, 2023

Good potential. Low pay.

It/servicedesk

Recommend

CEO approval

Business Outlook

Pros

I work with a good team. The dept is improving with new leadership. Currently WFH options are available.

Cons

They do not pay market rates for experience, IT skills, or IT positions. There is no incentive for skill improvement, nor any program for covering the cost of further learning or IT certifications.

1.0

Feb 10, 2016

Poor job (at least in Douglas, AZ)

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

None that I can remember

Cons

Always focused on sales. Stressful job. They change schedules constantly. They don't really care about the customers.

Viewing 13 - 15 of 990 Reviews

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