Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

43% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (253) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 106 reviews)); "work from home good amount of off days" ((in 60 reviews)); "Great people and an awesome job if you like to work alone!" ((in 30 reviews)); "Benefits are good and affordable." ((in 30 reviews)); "Great coworkers, everybody is helpful" ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 78 reviews)); "Horribly disorganized, horrible training." ((in 56 reviews)); "The supervisors have a lack for helping there employees" ((in 33 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 13 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (990 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

990 reviews

1.0

Jan 7, 2016

Customer Service Representative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good Entry Level Place to start If you're looking for a job ASAP. They will take almost anyone

Cons

No room for advancement. Must be part of the "popular" group to get any type of accomdations. Or promotions . 10 min breaks 30 min lunch No cell phones in the building

2.0

Aug 14, 2015

Operations Manager

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Travel and experience, room to grow.

Cons

Employees are disposable, the uppermost management does not care at all.

1.0

Mar 3, 2014

Does not treat employees and middle management with respect.

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Experience in call center environment is about it.

Cons

Upper management not concerned with providing a good work environment. Turnover is ridiculous high , pay and benefits lowest in industry. There are numerous labor law violations filed and A major class action lawsuit by past and current supervisors for violation of overtime provisions.

Viewing 16 - 18 of 990 Reviews

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Jobs at Advanced Call Center Technologies

Customer Service and Sales Representative - Montego Bay, JM

Saint James, MN

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Hiring Now! Customer Service Reps - PTO, Benefits and More!

Hiring FAST!!! $17/hr ONSITE in NORMAN - Inbound Customer Service Reps Needed!

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN