Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

41% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 110 reviews)); "Work from home not going to site pay is good" ((in 62 reviews)); "Great people and an awesome job if you like to work alone!" ((in 30 reviews)); "Benefits are decent and not that expensive compared to other companies I have worked for in the past." ((in 27 reviews)); "Great coworkers, everybody is helpful" ((in 14 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 74 reviews)); "Horrible training not to many managers not organized the ceo screams and curses out managers" ((in 56 reviews)); "The supervisors have a lack for helping there employees" ((in 36 reviews)); "The managers aren't professional." ((in 17 reviews)); "•Poor communication between supervisors and and leads." ((in 16 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.0

41% would recommend to a friend

(991 total reviews)

Hunter Croft

44% approve of CEO

41% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

991 reviews

4.0

Mar 7, 2024

Decent job

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits offered

Cons

Poor work environment and drama

4.0

Mar 6, 2024

Door to Opprotunities

Enterprise technician

Recommend

CEO approval

Business Outlook

Pros

It's a flexible environment with great people to work with and there isn't a day goes by where it is ever dull.

Cons

Although they are great people to work with, sometimes communication is lacking.

4.0

Mar 3, 2024

Honest Review

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Hybrid and Remote options are sometimes available Team environment Decent wages Performance based bonuses Career growth opportunities Decent Benifits

Cons

High stress environment High turn over rate Management as a whole lacks care for the individual Company policies are unclear and the HR team does not clearly explain expectations or how to comply for things like FMLA or LOA They make it very difficult to get these things when you need them Overall middle management attitude is difficult and combative They will change your position, department, hours and job expectations with short notice and no pay rate increase. If you refuse they will take it as you voluntarily terminating yourself.

Advanced Call Center Technologies Response

2y

We are always looking for ways to take #ACTion and your feedback helps us do so. Thank you for sharing your experience and leaving us a review!

Viewing 190 - 192 of 991 Reviews

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