Is Advanced Call Center Technologies a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Advanced Call Center Technologies have rated their employer with 3.1 out of 5 stars in 308 Glassdoor reviews. This is a higher than average score with the overall rating of Advanced Call Center Technologies employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Advanced Call Center Technologies now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Advanced Call Center Technologies .

Does Advanced Call Center Technologies pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Advanced Call Center Technologies with 3.1 out of 5 stars based on 308 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Advanced Call Center Technologies.

How happy are Customer Service (CSR) professionals working at Advanced Call Center Technologies?

48% of Customer Service (CSR) employees at Advanced Call Center Technologies would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Customer Service (CSR) professionals have also rated Advanced Call Center Technologies with a 3.0 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.9 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 113 reviews)); "Pay was good for the area and it was work from home" ((in 57 reviews)); "Benefits are good and affordable." ((in 33 reviews)); "Great people and an awesome job if you like to work alone!" ((in 30 reviews)); "Great coworkers, everybody is helpful" ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 72 reviews)); "Minimal training then your thrown into the job and basically have to learn on the job." ((in 53 reviews)); "The supervisors have a lack for helping there employees" ((in 37 reviews)); "The managers aren't professional." ((in 17 reviews)); "•Poor communication between supervisors and and leads." ((in 16 reviews))

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Advanced Call Center Technologies

Advanced Call Center Technologies Customer Service (CSR) reviews

3.1

48% would recommend to a friend

(308 total reviews)

Hunter Croft

44% approve of CEO

54% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Career opportunities

3.1

Compensation and benefits

3.0

Work/Life balance

2.9

Culture & values

2.8

Senior management

Customer Service (CSR) employees have rated Advanced Call Center Technologies with 3.1 out of 5 stars, based on 308 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Advanced Call Center Technologies is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

308 reviews

1.0

Jul 12, 2026

Decent pay and benefits, but poor advancement opportunities

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent pay. Decent benefits. Good PTO policy. Employee-owned company.

Cons

Training is woefully inadequate. Advancement is inconsistent, and it is extremely common for high-performing employees to be promoted and then subsequently demoted through no fault of their own, due to internal restructuring (loss of a contract, offshoring, outsourcing, ETC). This has a devastating impact on morale, and management does not seem to care.

3.0

Jul 2, 2026

Great benefits

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great coworkers and work environment

Cons

30 min lunches it goes by fast

1.0

Jun 29, 2026

If you want to get terminated without a reason this is the job for you

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Paid breaks and weekends off are the only pros

Cons

Quite literally everything. Management, and the thousands of unethical business practices they have. Lots of sketchy people who work there

Viewing 1 - 3 of 308 Reviews

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Advanced Call Center Technologies reviews FAQs

Advanced Call Center Technologies reviews Advanced Call Center Technologies Customer Service (CSR) reviews

Advanced Call Center Technologies

Advanced Call Center Technologies Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent pay and benefits, but poor advancement opportunities

Great benefits

If you want to get terminated without a reason this is the job for you

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