Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

41% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 107 reviews)); "Pay was good for the area and it was work from home" ((in 64 reviews)); "Great people and an awesome job if you like to work alone!" ((in 31 reviews)); "Benefits are good and affordable." ((in 31 reviews)); "There are good bonuses" ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 76 reviews)); "The supervisors have a lack for helping there employees" ((in 37 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 15 reviews)); "Upper management is more concerned about covering their own butt and saving themselves versus truly coaching their supervisors and agents." ((in 13 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

3.0

41% would recommend to a friend

(991 total reviews)

Hunter Croft

44% approve of CEO

41% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Compensation and benefits

3.1

Career opportunities

3.0

Work/Life balance

2.9

Culture & values

2.7

Senior management

Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

991 reviews

3.0

Oct 6, 2023

Good job but management sucks!!!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The pay is decent not really good in this economy. The hours are good

Cons

Bad management & training. Minimal training then your thrown into the job and basically have to learn on the job. A different change to the job role every other day. This is really a job for people who enjoy their job being their life.

Advanced Call Center Technologies Response

Thank you for the feedback! We are always looking for ways we can improve and better ourselves for both our employee owners and our customers. Every bit of feedback helps, thank you!

5.0

Oct 5, 2023

Great Place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great hours, good pay, nice people

Cons

To many changes, poor communication

Advanced Call Center Technologies Response

Hello, thank you for taking the time to leave us a review, we appreciate your feedback! You are an important member of #TeamACT.

4.0

Oct 5, 2023

Good Jo

Tester

Recommend

CEO approval

Business Outlook

Pros

Wages people. Atmosphere time ot

Cons

Does time lunch room size

Advanced Call Center Technologies Response

Thank you for providing your experience and recommending us! We are glad to have you on #TeamACT.

Viewing 268 - 270 of 991 Reviews

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Jobs at Advanced Call Center Technologies

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Blountville, TN

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Operations Supervisor - Bristol, TN - Internal Only

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Operations Supervisor - Bristol, TN - Internal Only

Operations Manager - Shreveport, LA

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good job but management sucks!!!

Great Place

Good Jo

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