health insurance options are poor. holidays are few and far and in between. accrual based pto is mediocre. bad middle managers. micromanaging metrics. they expect employees to be working every second even though studies show microbreaks are better and actually improve efficiency. every hour is tracked. every minute is tracked. every second is tracked. bonuses aren't elaborated on and if you got hired too close to the bonus, you won't get it anyway so ignore whatever bonus they're trying to sell you on when considering to work here. middle managers care more about defending dodgey practices and processes than actually making improvements. time is wasted literally talking about how a set number of out going calls didn't happen. they want you making 6 outgoing calls an hour. System problems? too bad. Long calls that need interpreters? too bad. difficult members? too bad. you'll need to document every reason you didn't hit that number. they care more about the numbers they can put on their resume than the turnover dollars they are costing the business. if you can jump when they say jump and be a good lap dog, you'll be just fine.
