Supervisors/management is terrible. If a member is upset and asks to speak with a supervisor-Good Luck getting one to help. The company ONLY care about getting members off the phone. You will be penalized for actually trying to help or solve the members problems. The pay for what you are required to know is a slap in the face. Only get a quarterly "bonus" if you work within VERY tight metrics that are, conveniently, almost impossible to meet. Benefits are terrible, especially considering you are working for an insurance company. The job is extremally stressful and you have no power to actually help people. You will be listening to people who are going through some of the worst times in their lives, and there is absolutely nothing you can do to help them, because the company only cares about making money.
