Is Aflac a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Aflac have rated their employer with 4.6 out of 5 stars in 80 Glassdoor reviews. This is a higher than average score with the overall rating of Aflac employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Aflac now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Aflac .

Does Aflac pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Aflac with 4.5 out of 5 stars based on 80 anonymously submitted employee reviews. This is 16.9% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Aflac.

What are the top reviewed jobs at Aflac?

Sales Associate (337) , Insurance Agent (312) , Agent (279) , Benefits Advisor (203) , Benefits Consultant (192) , Independent Agent (130) , Intern (108) , Associate (102) , Insurance Sales Agent (75) , Sales Representative (72) , Benefits Specialist (69) , District Sales Coordinator (69) , Sales Agent (68) , Sales Intern (57) , Customer Service Representative (55)

What are the pros of working at Aflac according to real employee reviews?

"The programs that you sell are great and the people are great." ((in 271 reviews)); "Great training and products to offer to clients." ((in 178 reviews)); "You can have flexible hours and there is no limit to the amount of income you can make." ((in 128 reviews)); "Flexible scheduling and pay off maybe in the long run" ((in 104 reviews)); "Great pay and love the company" ((in 103 reviews))

What are the cons of working at Aflac according to real employee reviews?

"AFLAC is commission only and you have to put many hours of work that you do not get paid for." ((in 405 reviews)); "No benefits whatsoever and you have to be self motivated" ((in 149 reviews)); "you need to sell a lot of policies to make the money you want to make." ((in 99 reviews)); "They have SO MANY requirements you have to meet and the managers do nothing but micro" ((in 65 reviews)); "This is a difficult time to sell supplemental insurance to already cash strapped employers and employees" ((in 34 reviews))

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Aflac

Aflac Customer Service (CSR) reviews

4.6

90% would recommend to a friend

(80 total reviews)

Dan Amos

99% approve of CEO

53% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.5

Compensation and benefits

4.4

Work/Life balance

4.3

Career opportunities

4.2

Senior management

Customer Service (CSR) employees have rated Aflac with 4.6 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Aflac is rated 27% above average by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

80 reviews

5.0

Sep 10, 2025

Awesome company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Very accomodating, feels like family

Cons

very high call volume at time

5.0

Aug 14, 2025

Good work environment.

Account manager

Recommend

CEO approval

Business Outlook

Pros

The company cares about its employees and customers

Cons

A very good work environment.

5.0

Jul 19, 2025

Great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Easy Job, supportive leadership, room to grow

Cons

A lack of communication with remote employees at times

Viewing 1 - 3 of 80 Reviews

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Aflac Customer Service (CSR) reviews

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Good work environment.

Great

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