Aflac Customer Service (CSR) reviews

4.6

90% would recommend to a friend

(80 total reviews)
avatar

Dan Amos

99% approve of CEO

53% positive business outlook

Customer Service (CSR) employees have rated Aflac with 4.6 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Aflac is rated 27% above average by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

80 reviews
4.0
Nov 7, 2009
Recommend
CEO approval
Business Outlook

Pros

Aflac is a really great company. When I worked for them I felt that they were always putting their employees and customers first. They are a family company and care a great deal about their fellow employees.

Cons

The biggest problem I had with working at Aflac was the location of the Headquarters. With it being in Columbus, GA the city isn't too terribly big and can get boring.

1.0
Sep 16, 2009
Recommend
CEO approval
Business Outlook

Pros

Benefits for full time employees, non for part time (even if they are tenured)

Cons

Lack of Respect, Tremendous Stress, No Promotions, Unable to leave call center, Treated as Children (always watched, child games for recognition such as stamps on a certificate), Unreasonable Requests, Will NOT work with schedules regarding personal life (for school or kids or family), Does not promote within, Supervisors are clueless, Constant Changes, Systems always down, Too many bugs in system, Cannot participate in company events as we are TIED to phone,

Viewing 79 - 80 of 80 Reviews

Glassdoor has 4,869 Aflac reviews submitted anonymously by Aflac employees. Read employee reviews and ratings on Glassdoor to decide if Aflac is right for you.