Aflac Customer Service (CSR) reviews

4.6

90% would recommend to a friend

(80 total reviews)
avatar

Dan Amos

99% approve of CEO

53% positive business outlook

Customer Service (CSR) employees have rated Aflac with 4.6 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Aflac is rated 27% above average by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

80 reviews
5.0
Apr 1, 2024
Recommend
CEO approval
Business Outlook

Pros

They genuinely care for their employees. I work with wonderful people, and I feel like the company invests in their employees to see them grow.

Cons

I would not say this a con, but the environment can be faced paced many times and for some people I can see it being overwhelming if that is not a business environment, they are comfortable with,

3.0
Mar 12, 2024
Recommend
CEO approval
Business Outlook

Pros

They give nice bonuses and their employee appreciation is nice.

Cons

It is very stressful, there is no flexibility, and you are micromanaged.

Viewing 13 - 15 of 80 Reviews

Glassdoor has 4,869 Aflac reviews submitted anonymously by Aflac employees. Read employee reviews and ratings on Glassdoor to decide if Aflac is right for you.