Is Aflac a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Aflac have rated their employer with 4.6 out of 5 stars in 80 Glassdoor reviews. This is a higher than average score with the overall rating of Aflac employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Aflac now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Aflac .

Does Aflac pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Aflac with 4.5 out of 5 stars based on 80 anonymously submitted employee reviews. This is 16.9% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Aflac.

What are the top reviewed jobs at Aflac?

Sales Associate (337) , Insurance Agent (312) , Agent (279) , Benefits Advisor (203) , Benefits Consultant (192) , Independent Agent (129) , Intern (108) , Associate (102) , Insurance Sales Agent (75) , Sales Representative (72) , Benefits Specialist (70) , District Sales Coordinator (69) , Sales Agent (68) , Sales Intern (57) , Customer Service Representative (55)

What are the pros of working at Aflac according to real employee reviews?

"The other interns were great people and very enjoyable to work with." ((in 264 reviews)); "Great training and marketing material" ((in 189 reviews)); "You can have flexible hours and there is no limit to the amount of income you can make." ((in 128 reviews)); "Flexible scheduling and pay off maybe in the long run" ((in 103 reviews)); "Great pay and love the company" ((in 102 reviews))

What are the cons of working at Aflac according to real employee reviews?

"AFLAC is commission only and you have to put many hours of work that you do not get paid for." ((in 405 reviews)); "No benefits whatsoever and you have to be self motivated" ((in 140 reviews)); "you need to sell a lot of policies to make the money you want to make." ((in 96 reviews)); "They have SO MANY requirements you have to meet and the managers do nothing but micro" ((in 64 reviews)); "This is a difficult time to sell supplemental insurance to already cash strapped employers and employees" ((in 32 reviews))

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Aflac

Aflac Customer Service (CSR) reviews

4.6

90% would recommend to a friend

(80 total reviews)

Dan Amos

99% approve of CEO

53% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.5

Compensation and benefits

4.4

Work/Life balance

4.3

Career opportunities

4.2

Senior management

Customer Service (CSR) employees have rated Aflac with 4.6 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Aflac is rated 27% above average by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

80 reviews

2.0

Mar 3, 2022

Aflac has fallen!!!!!!!!!!!!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The job itself is fun to help out others. Even when people are upset it feels good to help everyone.

Cons

MANAGEMENT HAS GONE DOWNHILL SINCE COVID!!!!!!!!!!!!! It went from caring about to to "If we don't meet these numbers you're fired" They evens tared permanently banning people from rehire if that's even legal

4.0

Feb 20, 2022

Good pay

Account manager

Recommend

CEO approval

Business Outlook

Pros

Growth autonomy learning flexibility environment

Cons

Vacation long hours study politics

3.0

Feb 7, 2022

Company changed

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Awesome Benefits offered to all employees.

Cons

Horrible work life Balance as you will major issues requesting certain days off.

Viewing 31 - 33 of 80 Reviews

Jobs at Aflac

Claims Technical Lead

Insurance Agent---WILL TRAIN!!!

Technology Program Manager III

Mgr, Claims Operations; Hybrid - Windsor, CT

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Aflac

Aflac Customer Service (CSR) reviews

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Aflac has fallen!!!!!!!!!!!!

Good pay

Company changed

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