Is Aflac a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Aflac have rated their employer with 4.6 out of 5 stars in 80 Glassdoor reviews. This is a higher than average score with the overall rating of Aflac employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Aflac now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Aflac .

Does Aflac pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Aflac with 4.5 out of 5 stars based on 80 anonymously submitted employee reviews. This is 16.9% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Aflac.

What are the top reviewed jobs at Aflac?

Sales Associate (337) , Insurance Agent (312) , Agent (279) , Benefits Advisor (203) , Benefits Consultant (192) , Independent Agent (129) , Intern (108) , Associate (102) , Insurance Sales Agent (75) , Sales Representative (72) , Benefits Specialist (70) , District Sales Coordinator (69) , Sales Agent (68) , Sales Intern (57) , Customer Service Representative (55)

What are the pros of working at Aflac according to real employee reviews?

"The other interns were great people and very enjoyable to work with." ((in 264 reviews)); "Great training and marketing material" ((in 189 reviews)); "You can have flexible hours and there is no limit to the amount of income you can make." ((in 128 reviews)); "Flexible scheduling and pay off maybe in the long run" ((in 103 reviews)); "Great pay and love the company" ((in 102 reviews))

What are the cons of working at Aflac according to real employee reviews?

"AFLAC is commission only and you have to put many hours of work that you do not get paid for." ((in 405 reviews)); "No benefits whatsoever and you have to be self motivated" ((in 140 reviews)); "you need to sell a lot of policies to make the money you want to make." ((in 96 reviews)); "They have SO MANY requirements you have to meet and the managers do nothing but micro" ((in 64 reviews)); "This is a difficult time to sell supplemental insurance to already cash strapped employers and employees" ((in 32 reviews))

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Aflac

Aflac Customer Service (CSR) reviews

4.6

90% would recommend to a friend

(80 total reviews)

Dan Amos

99% approve of CEO

53% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.5

Compensation and benefits

4.4

Work/Life balance

4.3

Career opportunities

4.2

Senior management

Customer Service (CSR) employees have rated Aflac with 4.6 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Aflac is rated 27% above average by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

80 reviews

3.0

May 20, 2021

Awesome Cultural Friendly Employer

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, vacation days, bonuses, 401k match up to 4% with extra 2% contribution.

Cons

Heavy workload, calls back to back, metrics, mandatory overtime.

5.0

Mar 28, 2021

Tough Job, Good Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The leadership cares about the welfare of their employees. They do anything and everything possible to ensure that you are happy working there.

Cons

The stress that comes with talking to different types of people who want to get paid.

1.0

Mar 25, 2021

Poor management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay but needs to be more.

Cons

Horrible management. They choose whoever they know instead of what’s best for the company.

Viewing 37 - 39 of 80 Reviews

Jobs at Aflac

Claims Technical Lead

Technology Program Manager III

Mgr, Claims Operations; Hybrid - Windsor, CT

Insurance Agent - Training provided

Aflac reviews FAQs

Aflac reviews Aflac Customer Service (CSR) reviews

Aflac

Aflac Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Awesome Cultural Friendly Employer

Tough Job, Good Company

Poor management

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