Aflac Customer Service (CSR) reviews

just a number, easily replaceable

We are tied to a phone all day, no room for growth and micro-managed on everything you do. Most companies give you two weeks vacation, two weeks sick pay and option to use unpaid time for emergencies. At Aflac you get about 13 days off a year (not including holidays which is a plus) and if an emergency comes up and you go over those days or you use up your 40 hours of unscheduled PTO you will get written up and are at risk for termination. I have seen alot of good people get fired because of going over their days. Not a good company to work for if you have children because you basically have to plan on when they will get sick and having your time approved to be out with them. No room for growth. It seems that getting promotions is based on "It's not what you know, but who you know." Some of the supervisors help their favorites that have not been there long get the promotions and raises while the ones that really deserve it and have been there for years stay in the same position. Also you have Supervisors that should not be a Supervisor. Most of the Supervisors are Awesome but there are one or two that really do not know how to motivate their team and do not care. The stress level is very high.