Is Aflac a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Aflac have rated their employer with 4.6 out of 5 stars in 80 Glassdoor reviews. This is a higher than average score with the overall rating of Aflac employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Aflac now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Aflac .

Does Aflac pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Aflac with 4.5 out of 5 stars based on 80 anonymously submitted employee reviews. This is 16.9% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Aflac.

What are the top reviewed jobs at Aflac?

Sales Associate (337) , Insurance Agent (312) , Agent (279) , Benefits Advisor (203) , Benefits Consultant (192) , Independent Agent (129) , Intern (108) , Associate (102) , Insurance Sales Agent (75) , Sales Representative (72) , Benefits Specialist (70) , District Sales Coordinator (69) , Sales Agent (68) , Sales Intern (57) , Customer Service Representative (55)

What are the pros of working at Aflac according to real employee reviews?

"The programs that you sell are great and the people are great." ((in 263 reviews)); "Aflac provides great training in the classroom and the field" ((in 193 reviews)); "Great benefits and caring co" ((in 137 reviews)); "You can have flexible hours and there is no limit to the amount of income you can make." ((in 134 reviews)); "Flexible scheduling and pay off maybe in the long run" ((in 106 reviews))

What are the cons of working at Aflac according to real employee reviews?

"AFLAC is commission only and you have to put many hours of work that you do not get paid for." ((in 415 reviews)); "you need to sell a lot of policies to make the money you want to make." ((in 97 reviews)); "They have SO MANY requirements you have to meet and the managers do nothing but micro" ((in 64 reviews)); "This is a difficult time to sell supplemental insurance to already cash strapped employers and employees" ((in 32 reviews)); "Upper management is always out/busy" ((in 17 reviews))

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Aflac

Aflac Customer Service (CSR) reviews

4.6

90% would recommend to a friend

(80 total reviews)

Dan Amos

99% approve of CEO

53% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.5

Compensation and benefits

4.4

Work/Life balance

4.3

Career opportunities

4.2

Senior management

Customer Service (CSR) employees have rated Aflac with 4.6 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Aflac is rated 27% above average by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

80 reviews

1.0

Mar 22, 2023

Bamboozled

Account manager

Recommend

CEO approval

Business Outlook

Pros

None in my personal experience

Cons

It’s literally a scam, a MLM scheme. 0 base pay, commission only. You pay for all your own licensing. You literally walk around business parks going door to door to try and set up an appt to discuss products further, legitimately desperately bombarding the receptionists & clearly, no one is ever interested. Absolutely mortifying, 100% worse than cold calling, which you also do. There are no real leads given. I was provided 1 piece of paper & every # on it was disconnected.

5.0

Feb 18, 2023

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice people and remote work.

Cons

Heavy Call Volume but mostly nice customers

3.0

Feb 6, 2023

Stressful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They really do for us, eaw is the best week, no weekends, some but major holidays off, flex time is offerred

Cons

Stressful policyholders ,calls are bk to bk no air space or downtime, pay is a joke especially when you have degrees, multiple handle calls that should be handle by specific depts, can't leave until calls are all clear

Viewing 22 - 24 of 80 Reviews

Jobs at Aflac

Application Supp Engineer I (Everwell)

Technology Program Manager III

Benefits Advisor - Gulfport, MS

Benefits Advisor - Columbia, SC

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Aflac

Aflac Customer Service (CSR) reviews

Ratings by category

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Bamboozled

CSR

Stressful

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