Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 55 reviews)); "The people here are great and it really starts from the top." ((in 46 reviews)); "Work from home, decent pay." ((in 45 reviews)); "benefits were good and until the merger hours were unlimited" ((in 42 reviews)); "Good training but very fast" ((in 26 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 36 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Favoritism, decitful management, lack of truthfulness and open door policy doesnt really exist" ((in 13 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

719 reviews

1.0

Sep 13, 2021

They arent paying me for the time I've worked

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work from home usually all hours

Cons

Tech issues constantly, floods of emails w changes all the time. Chat pfs won't help. They say to move w a sense of urgency yet they dont help you like it urgent. Now they aren't paying me the money I've worked for

Agero Response

4y

Upon the end of a temp assignment, all hours are paid in full so although unlikely, If there's an open issue or question relative to your pay, please email recruiting@agero.com and we can research further.

2.0

Sep 9, 2021

It was good until it wasn’t

Support team

Recommend

CEO approval

Business Outlook

Pros

Local employees were fun to work with

Cons

Layed us all off for cheaper third party company whose employees barely speak english

1.0

Sep 8, 2021

My Best Day Was My Last Day

Client services manager

Recommend

CEO approval

Business Outlook

Pros

Attempting to upgrade technology in the workplace

Cons

Management support and communication were severely lacking. Job expectations were never communicated and I was given several clients without any notice. Working from home actually made things worse despite the company saying it made things better...being tethered to your laptop all the time is not my idea of improvement. Also, "mental-health" days were a joke...I always ended up working on those days.

Agero Response

4y

Thank you for the feedback. It sounds as though Agero just wanted the right fit for you. On the topic of communication, each of the issues you raised are solvable via a conversation with your manager and/or HR. Job alignment, working on vacation days and effectively working from home are all topics everyone is facing to some degree during Covid but are only addressable if you actively communicate and work to resolve them in partnership with your manager.

Viewing 337 - 339 of 719 Reviews

Jobs at Agero

Corporate Strategy Associate

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Agero

Agero reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

They arent paying me for the time I've worked

It was good until it wasn’t

My Best Day Was My Last Day

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