Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 52 reviews)); "Work from home, decent pay." ((in 48 reviews)); "benefits were good and until the merger hours were unlimited" ((in 43 reviews)); "The people here are great and it really starts from the top." ((in 42 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 39 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Favoritism, decitful management, lack of truthfulness and open door policy doesnt really exist" ((in 14 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 9 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by demographic groups

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Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

5.0

Oct 22, 2020

AMAZING!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay and benefits. Training was detailed and informative that made it very easy and smooth to transition to the call center floor. Managers and trainers were very helpful. Moving up in the company does.not take long either if you keep your scores up and follow what you are coached on.

Cons

The goals for bonuses are sometimes out of reach for newcomers

2.0

Oct 21, 2020

Management is unaware of what is done

Senior site reliability engineer

Recommend

CEO approval

Business Outlook

Pros

Good benefits, some workers are great to work with cross functionally

Cons

Management does not know what they want, how to steer their group and what their group does

2.0

Oct 21, 2020

Lack of consistency

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Full time, okay benefits, indoors.

Cons

Constantly changing systems. System issues. Toxic employees.

Viewing 466 - 468 of 720 Reviews

Jobs at Agero

Lead Data Analyst (Network)

Instructional Designer

Senior Data Product Manager

Corporate Strategy Associate

Agero

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AMAZING!

Management is unaware of what is done

Lack of consistency

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