Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 52 reviews)); "Work from home, decent pay." ((in 48 reviews)); "benefits were good and until the merger hours were unlimited" ((in 43 reviews)); "The people here are great and it really starts from the top." ((in 42 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 39 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Favoritism, decitful management, lack of truthfulness and open door policy doesnt really exist" ((in 14 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 9 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

2.0

Oct 20, 2020

Agero job opportunities may be good for roadside

Total case specialist - kia team

Recommend

CEO approval

Business Outlook

Pros

Easiest call center job ever.

Cons

The Kia management is terrible beyond belief.

2.0

Oct 14, 2020

Stressful Position

Roadside assistance agent

Recommend

CEO approval

Business Outlook

Pros

Offers work from home opportunity due to Covid-19. Offers Paid Training.

Cons

Extremely stressful. Training does not prepare you for all the circumstances that you may face. Requires outside of work time studying. System glitches often. Understaffed.

4.0

Oct 9, 2020

Salary

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits, helping people, never bored.

Cons

None that I know of so far

Agero Response

5y

We are incredibly proud of the breadth of our compensation, benefits and perks - critically important towards ensuring we are competing for and retaining top talent. thank you for the feedback.

Viewing 469 - 471 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Senior Data Product Manager

Senior Data Product Manager

Lead Data Analyst (Network)

Agero

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