Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)
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Dave Ferrick

75% approve of CEO

65% positive business outlook

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews
1.0
May 21, 2019
Recommend
CEO approval
Business Outlook

Pros

The building is air-conditioned & they had good benefits last year but not this year or the year before last so I guess this would kind of be a con then.

Cons

There are too many to name, however I will name a few, starting with poor management. People do not quit their job they quit their management, with that said when you hire a bunch of twenty-somethings to manage a supposed professional company and think that it will actually work out, what you really get is a gigantic high school that pays its employees to form cliques and pick and choose who will get special treatment and who will get bullied. They preach promotion from within to top agents but really what they do is find their top agents and instead of praise them they accuse them of manipulating their numbers only to find out that they are actually really good agents and then what they do is deny them from promoting and leave them on the phones to save their numbers whilst their management messes around with their friends and the top agents do their work for them. This place is an actual laughing joke. if you ever think about working for this company please thank a hundred times over before you sign any paperwork agreeing to let these people pay you only to fire you over someone else's mistake or because their friend doesn't like you. by the way I am a current employee these are just things I witness and I am a top agent who has been denied promotions and bonuses and everything under the sun just so I can save my teenage supervisors numbers so that they look good and I look like garbage and get no credit for doing their work so this place is terrible.

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Agero Response
7y
We appreciate your feedback. Since you have indicated you are still employed at Agero, we encourage you to reach out to Human Resources to review your concerns.
1.0
May 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Fast hiring process that’s it !

Cons

Low pay, bad management from the CEO down. Make you train for multiple things without increase in pay. Constantly changing, unstable work life balance. No room for growth in expertise. You have to be best friends with your supervisor which could be incompetent. Upset customers daily screaming and belittling you and no support. High turnover rate. Short breaks and no time for bathroom breaks. Excessive Micromanaging.

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Agero Response
7y
Thank you for your feedback. We are sorry to see you leave after more than 3 years but we wish you the best of luck with your future endeavors.
2.0
May 3, 2019

Avoid........

Recommend
CEO approval
Business Outlook

Pros

Good Products. Few teams are very good to work with

Cons

Toxic Environment. The HR/Senior mgmt needs to work on removing the toxic resources. 0 Communication. Very very bad on communication. Too many favoritism. The company is going through a trough. Stay back for now

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Agero Response
7y
We are experiencing a high volume of change and it’s our view that feedback and effective two way communication with employees of all levels as a critical success factor in managing this change. There are always opportunities for improvement and most organizations, Agero is no different, would agree effectiveness of communication is a constant, evolving capability so we’re focused on getting better each and every time. As a result, there are a number open, ongoing channels where employees have an opportunity to share this feedback 1:1 or as part of a larger group. Whether it’s one of our many town halls, skip levels with leaders, 1:1’s with your manager or engaging directly with our HR team – all are in place to keep this feedback pipeline healthy, full, easy to engage and most importantly inclusive all of.
Viewing 529 - 531 of 720 Reviews

Glassdoor has 773 Agero reviews submitted anonymously by Agero employees. Read employee reviews and ratings on Glassdoor to decide if Agero is right for you.