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      Agero

      Engaged Employer

      Agero reviews

      3.5

      62% would recommend to a friend

      (720 total reviews)
      avatar

      Dave Ferrick

      75% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      720 reviews
      1.0
      Jan 27, 2019

      If you need the paycheck, it's a decent job.

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      4 week paid training, benefits, coaching for the first month on the floor.

      Cons

      High school like environment, favoritism, scorecard mechanics, high stress, constant calls.

      avatar
      Agero Response
      7y
      Thank you for your feedback. We will share this feedback with the management team and make every practical effort to address areas of concern.
      3.0
      Jan 14, 2019

      Does not Value Good Employees

      Roadside assistance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Pay, paid time off and overtime if you want to work it

      Cons

      Supervisors favor certain employees over others. The company is quick, almost daily, to point out your mistakes, but very little recognition of a job well done. You are constantly monitored which gives them a paper trail if you make a mistake. Instead of actually coaching you when you have made a mistake you receive the blame. I spent more time in training hearing about the trainers personal home life than learning, so I did not feel prepared when I hit the floor. Coaches who are playing childish games or flirting with guys, didn't help my OJT experience. I had one awesome supervisor and my job performance improved greatly under him and then they took me off his team.

      avatar
      Agero Response
      7y
      Thank you for your feedback. We are sorry to hear that your experience has not been more favorable. While we have a comprehensive reward and recognition plan, including performance bonuses, we are always looking for ways to refine it. You are encouraged to share your concerns with Human Resources.
      2.0
      Jan 6, 2019

      Agero slave

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There's plenty of OT available.

      Cons

      This company expects their employees to go above and beyond, but they don't show any appreciation for your service.

      avatar
      Agero Response
      7y
      Thank you for taking the time to provide this feedback. Call volumes can, indeed, be high at times. Our approach is always to look for volunteers first and we are generally able to meet our staffing needs in this way. We find it is a win-win scenario for the company and those associates looking to earn more. Please consult your supervisor to find out more about our reward and recognition programs for good performers.
      Viewing 535 - 537 of 720 Reviews
      Related searches: Agero jobs | Agero salaries | Agero benefits | Agero interviews
      ReviewsAgero reviews

      Glassdoor has 773 Agero reviews submitted anonymously by Agero employees. Read employee reviews and ratings on Glassdoor to decide if Agero is right for you.