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      Agero

      Engaged Employer

      Agero reviews

      3.5

      62% would recommend to a friend

      (720 total reviews)
      avatar

      Dave Ferrick

      75% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      720 reviews
      4.0
      May 2, 2018

      Established Company with "Start Up" Mentality

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I work in Agero's corporate office in Medford, MA. In addition to the corporate office, there are multiple contact centers across the U.S. and Canada. Agero has been around for almost 50 years and is $1 billion in revenue. Because of this, it is established, has great resources, and is an industry leader. While some established companies become complacent, from what I've seen Agero's leaders and employees keep a "start up" mentality.. meaning they are constantly trying to improve and be innovative. I also really enjoy everyone I work with in the corporate office! People are willing to lend a hand and get you through your first few months while you adjust and learn the ropes. It's a great team to be a part of!

      Cons

      The company is going through an exciting digital transformation. Naturally that comes with some speed bumps while we look to make improvements across all departments to improve processes.

      avatar
      Agero Response
      8y
      Thank you for the feedback. Couldn't agree with you more - Onboarding is a critical point of focus for managers and an activity that extend several months into a recent hires tenure. although we still have much work to do, we are focused on making sure HR orientation focuses on the information new hires really need, that managers have a first two week plan focused on raising awareness around the work, introductions to key partners and most importantly, time and support for all of the new hires questions. The "buddy" approach is receiving GREAT feedback - working to make this a standard experience for all new hires. I would encourage you to speak with your HR partners and further reinforce to them, the benefit you have seen in this approach. thank you for your support!
      4.0
      Apr 28, 2018

      Customer Service Reps

      Operations assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible entry level schedule, Accrue PTO every paycheck.

      Cons

      Inconsistent training of agents.

      avatar
      Agero Response
      8y
      Thank you for sharing your feedback. We have a standard training curriculum, however, each Trainer may personalize it in some way with different examples from their past experience. We strive to have consistency as much as possible across each class.
      1.0
      Apr 18, 2018

      Coach

      Coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      Offline food incentives people job

      Cons

      Pay lack of honesty reliability

      avatar
      Agero Response
      8y
      We appreciate hearing from you. We regularly conduct local market compensation and benefits reviews and, together with feedback such as yours, set wage rates that we believe are competitive in the markets where we operate.
      Viewing 559 - 561 of 720 Reviews
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      ReviewsAgero reviews

      Glassdoor has 773 Agero reviews submitted anonymously by Agero employees. Read employee reviews and ratings on Glassdoor to decide if Agero is right for you.