Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 60 reviews)); "benefits were good and until the merger hours were unlimited" ((in 49 reviews)); "Work from home, flexible, great people" ((in 46 reviews)); "The people here are great and it really starts from the top." ((in 45 reviews)); "The work life balance was good" ((in 17 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 38 reviews)); "not all the supvs are bad managers." ((in 16 reviews)); "Fire the good supervisors" ((in 16 reviews)); "Too much favoritism in this company ." ((in 14 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

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Agero

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

720 reviews

5.0

Feb 29, 2024

Great place to work

Contact center supervisor

Recommend

CEO approval

Business Outlook

Pros

good pay, PTO, 401k, Insurance, Work from home

Cons

Limited openings due to moves oversease

4.0

Feb 26, 2024

Hard work, good pay

Customer support

Recommend

CEO approval

Business Outlook

Pros

There is much room for career development at Agero. I was able to make a good income working full-time and with lots of overtime available. I was promoted to a special team that handles escalated cases. I was given a decent raise for that promotion.

Cons

This job takes a lot of hard work, determination, empathy and ability to follow strict policies and procedures. The call center environment isn't the warmest but corporate jobs normally aren't. It over the phone customer/client service so it can be challenging to handle emotions at times.

4.0

Feb 25, 2024

Good place to work

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Company culture is very people centric,

Cons

little opportunity for less than full time position

Viewing 103 - 105 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Quality Assurance Analyst

Lead Data Analyst (Network)

Principal ML Engineer

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