Airbnb reviews

4.0

78% would recommend to a friend

(2,377 total reviews)
avatar

Brian Chesky

86% approve of CEO

66% positive business outlook

Airbnb has an employee rating of 4.0 out of 5 stars, based on 2,377 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Airbnb employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
3.0
Jan 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Great benefits: PTO, great health coverage, a travel credit to use each quarter, meals provided. The Portland office is absolutely beautiful, with high end architecture and modern decor. The best thing about working at Airbnb is the people. The employees are some of the most interesting and adventurous people.

Cons

If you are joining Airbnb, get any job except in Customer Experience. This job is truly draining -- prepare to get screamed at by rich entitled people from all over the world. There is no room to move up in the company if you work in Portland. However, if you are in San Francisco, or in any other department, the opportunities are much better. Management does not understand the difficulties that customer experience faces.

3.0
Nov 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Good benefits and pay. Definitely a cool company to work for resume-wise. A good IPO will be a big pay day to employees but if you don't care much about money maybe other companies can be more challenging and better for your career.

Cons

Engineering management is really bad. Managers do not pay attention to career growth given that career ladder is taboo inside the company, nobody talks or knows their position is, so don't expect your manager to advice you much about how to go from level a to level b, c ... etc. When people get bored at their current position they either switch teams or branch out to management (lateral moves) which feeds back into the problem where management focuses on reporting green numbers to upper management.

2.0
Mar 12, 2024

Toxic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Pay + Benefits Interesting Industry Potential to work on really cool projects

Cons

Culture Culture Culture They take themselves way too seriously and there is no margin for error. The environment is toxic, oftentimes speaking to people in disrespectful and rude tones. I was literally screamed at and spoken down to as if I was nothing. It's very much decision by committee, but the most popular person - not the best idea - wins. I cannot tell you how many times I would advocate for something, have my idea turned down only for leaders to present it as their own idea just a few months later. Work/Life balance doesn't exist. Because everyone is remote, they expect you to be available at any and all hours. My boss literally emailed me on Christmas and New Years Eve. It.Never.Stopped. And they would share a firehose of documentation, rarely with context, and by the time you had a chance to review any of it they would have already moved onto the next thing with a whole new set of disorganized documentation - then in the same breath talk about needing to streamline all the documentation. It was like a fire drill orchestrated by an executive with ADHD every single day. Truly maddening. They work incredibly fast paced - which can be a great thing - except they don't ever have moments of thoughtful reflection and/or planning to ensure that the work they're so diligently focused on getting out the door is 1) done well or 2) the right thing to be spending resources on in the first place. They pivot so often, you spend most of your time planning, no time deploying, only to have the plans thrown out. For being a digitally native company, it's really sad how little they actually understand about digital best practices and getting data on anything is like pulling teeth.

Viewing 73 - 75 of 2,377 Reviews

Glassdoor has 3,260 Airbnb reviews submitted anonymously by Airbnb employees. Read employee reviews and ratings on Glassdoor to decide if Airbnb is right for you.