Since we're not primarily located within the entire community that fueled that burning culture feel from the "start" of Airbnb (AirCrew and HQ), things have drastically changed in the culture of our team and not for the best, in most's opinion.
If Phil was still here and Anna didn't become an overseas leprechaun having great charm, we would still be the best team and most sought positioning in customer experience of Airbnb.
Performance reviews immediately stopped happening once leadership changes were made for PDX.
1:1's aren't focused on coaching, performance or initiatives anymore and when they are, they aren't in accordance to workflow, workload or common sense. I'm not even sure my lead knows anything about our workflow really as he either doesn't respond or has me ask someone else. I've been stuck at a dead end since we got transferred to new leadership.
New leads are more focused on your G-Chat status and being late to a meeting than how you are as a team member, your performance and goals as an individual or team.
Policies that are unknown and undocumented, randomly arise out of context as new leadership sees fit from past career experience which totally kills the community credo/culture, understanding of policy/workflow/etc and makes you feel constantly punished for doing the same thing you were told to do by your seasoned manager for years prior to the change. Nothing to do with actual workflow changes, but everything to do with communication, how you report your work/attendance/concerns, morale and rapport of your team members, etc.
Numerous "originals" have left because of these changes not being addressed and multiple great employees with fantastic performance, dedication and drive have been terminated without substantial and supporting reason. A recent example is a fellow colleague and dear friend of mine who's worked with us prior to being a contracted employee (going on 4 years, I believe) was terminated for reasons untrue and given no appeal option to prove her self. She spent an entire year dedicated to our team and placed her family at risk to be here, only to be let go for tardiness to an un-required, "fun" event after traveling on her days off to be there (some of us did not attend and were not reprimanded). She and her family of two little boys and husband are now left without a home and unemployed after being required to move closer to the office, then being terminated mid-transition.
The irony of being homeless brought in large part by dishonesty of a company who provides homes and it's mission to feel as if you can belong anywhere, is unreal. It's truly terrifying some of those who witnessed the growth of our team and are now witnessing the bridges and structure crumble around us. If we could do that to one of our own "AirFam"and her family, how do any of us move forward really believing in our mission? A good amount of us were very moved by this woman's dedication to this place and we're all very hurt and angered of her mistreatment following the lengths of her struggle. Yet, she hasn't said anything in spite of recent events to those of us who've reached out. Some of us are worried we should be looking for new work, as we all must be replaceable at this point and some of us have already applied elsewhere because of those recent events. This was not the first time this happened to one of our own, but this one did stand out the most because of it's nature.
I hope to change this review to match our credo eventually. I hope we eventually lead to filtering out the negative impacts we've recently merged into our loving culture and wisely bring back those spirited of the Belo, ensuring those of us left, optimism of our team's future. Right now, we're a dying breed in what feels like a one man-wolf pack.
