Is Airbnb a good company to work for?

Airbnb has an overall rating of 4.1 out of 5, based on over 3,264 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 78% of employees would recommend working at Airbnb to a friend and 66% have a positive outlook for the business. The best reviews about Airbnb have been left by employees working as Recruiter , Project Manager and Software Engineer .

Does Airbnb pay their employees well?

According to anonymously submitted Glassdoor reviews, Airbnb employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Airbnb. This rating has been stable over the past 12 months.

How satisfied are employees working at Airbnb?

78% of Airbnb employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Airbnb 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Airbnb?

Software Engineer (142) , Senior Software Engineer (68) , Host (66) , Customer Service Representative (60) , Safety Specialist (50) , Customer Experience Specialist (47) , Data Scientist (35) , Manager (31) , Claims Specialist (30) , Program Manager (30) , Account Manager (29) , Project Manager (29) , Customer Service (28) , Market Manager (26) , Photographer (26)

What are the pros of working at Airbnb according to real employee reviews?

"We have a great downtown office and culture is at the center of many decisions made." ((in 378 reviews)); "A great benefit that allows you to connect with your loved ones at the end of the year." ((in 199 reviews)); "good work life balance and pay good." ((in 96 reviews)); "+ great team and colleagues" ((in 87 reviews)); "Fully remote and good pay" ((in 85 reviews))

What are the cons of working at Airbnb according to real employee reviews?

"Disorganized procedures with poor management." ((in 104 reviews)); "The salary was low for the work" ((in 60 reviews)); "Went through two different managers in less than a year which can greatly impact performance reviews." ((in 58 reviews)); "The company has some serious ethical issues under the hood which are covered up by senior leadership and "Talent/Employee Relations"." ((in 56 reviews)); "Long hours but totally worth the learning" ((in 23 reviews))

What are employees saying about Airbnb layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Airbnb layoffs and their outlook for job security at Airbnb in 2026.

What are the top reviewed Airbnb locations?

San Francisco , Portland , New York , Seattle , Los Angeles , Washington , San Diego , Denver , Miami , Chicago , Austin , Oakland , San Jose , Las Vegas , Boston , Atlanta , Houston , Tampa , Tucson , Dallas , Texas City , Dayton , South San Francisco , Palo Alto , Aurora , Kissimmee , Florida Ridge , Fairview , Florham Park , Jersey City

Airbnb reviews

4.1

78% would recommend to a friend

(2,379 total reviews)

Brian Chesky

86% approve of CEO

66% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.2

Compensation and benefits

4.1

Culture & values

4.0

Work/Life balance

3.5

Senior management

3.4

Career opportunities

Airbnb has an employee rating of 4.1 out of 5 stars, based on 2,379 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Airbnb employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Feb 9, 2016

Great place to work and amazing colleagues

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

I have worked at Airbnb as a Customer experience specialist for about a year. Airbnb is a great company to work for, they have amazing offices and great perks: breakfast, lunch, snacks, health insurance, happy hours, travel coupons every quarters for employees, laptop provided, etc. They take good care of their employees and they have a great on-boarding training. Overall, I am very satisfied with the company and its culture and I would recommend working for them.

Cons

For this position, we usually worked in shift either from Sunday to Thursday or from Tuesday to Saturday. Customer specialists would work from 8 am to 5 pm / 9 am to 6 pm or 10 am to 7 pm, changing every week. The only drawback while I was there was a lack of organization and consistency between managers across teams but these issues were identified so I am confident that it is being taken care of.

5.0

Feb 8, 2016

fun, fast growth, smart people

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- lots of opportunities for internal mobility. i know several engineers who have done rotations through both product and infrastructure teams. some stayed and some returned to their old teams. generally, the company wants you to go where you'll be the most useful—there isn't much politicking to keep people from moving around. - high technical bar -> smart colleagues. hiring is optimized for preventing false positives. - people are really nice and really collaborative. everyone will talk to you about what they're working on. people make real friendships at work and hang out often. - good parental leave policies, focus on diversity recruiting - insane revenue growth, even now, with no compelling end in sight

Cons

- growing pains as a result of rapid growth - functions can feel siloed from each other unless you explicitly try to break down barriers

5.0

Feb 4, 2016

Review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Multi-cultural with growth opportunities and freedom to think

Cons

Hectic and often stressful case load

Viewing 2119 - 2121 of 2,379 Reviews

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Jobs at Airbnb

Senior Staff Machine Learning Engineer, Data & Eval

Senior Staff Machine Learning Engineer, Data & Eval

Senior Staff Machine Learning Engineer, Guest & Host

Staff Software Engineer, Community Support Engineering

Staff Software Engineer, Community Support Engineering

Airbnb

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Great place to work and amazing colleagues

fun, fast growth, smart people

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